Facilities Service Desk Officer

Are you passionate about delivering exceptional customer service and being the go-to person for solutions? We have an exciting opportunity for a Facilities Service Desk Officer to join our team. This role has become available due to career progression within the department, and we’re looking for someone who can continue to uphold our high standards of service. In this role, you’ll be the first point of contact for Facilities-related queries, ensuring requests are managed promptly and professionally. Key responsibilities for this role include, but are not limited to: Managing help desk calls and emails (internal and external queries). Coordinating contractor sign-ins and visitor inductions. Handling key access requests and assisting with car bookings. Screening and coordinating event requests, including management of cleaning, hygiene and waste arrangements in preparation for room readiness. Maintaining accurate databases and records. Providing team and organisation support with a proactive, solutions-focused mindset. Check out the Position Description to find out more About You: We’re looking for someone who is: Customer-focused team player with a positive, can-do attitude. A strong communicator with exceptional interpersonal skills. Able to work in collaboration with stakeholders at all levels. Organised and adaptable and able to manage and prioritise multiple tasks in a fast-paced environment. Skilled in problem-solving and identifying potential issues with the ability to resolve issue promptly. Experienced in providing friendly and professional customer service. Experience in facilities, administration or fleet management will be highly regarded, but a commitment to great service and teamwork is essential. Please note: Candidate reviews and interviews may begin before the closing date. Due to the upcoming holiday season, some interviews may be scheduled for January 2026. We appreciate your patience during this period and look forward to connecting with you soon. What’s next? Salary Range: Full time ongoing We are committed to a diverse, inclusive, and safe workplace where everyone can thrive. We value equal opportunity, accessibility, and authenticity, and we welcome applicants from all backgrounds and experiences. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role. If you need reasonable adjustments or support during the recruitment process, please get in touch with our Careers and Talent team via *******@gordontafe.edu.au or +61 . The Gordon As one of Victoria's largest regional TAFEs, The Gordon is a dynamic and inclusive organisation that values collaboration, diversity, and the power of education. By joining us, you’ll become part of a thriving community committed to empowering students and shaping the future of education. We are the Gordon | We bring our best | We create the future | We are student minded As a values-driven organisation, The Gordon encourages employee celebration with a dynamic Values Recognition initiative. This program empowers team members to highlight each other's outstanding contributions, offering timely and impactful feedback that resonates throughout the year. All positions require a current Victorian Employee Working with Children Check and along with background checks. You must hold permanent residency status in Australia or have a valid Work Visa to apply for this position. The Gordon is dedicated to the safety and welfare of all children and young people and prides itself on being a Child Safe organisation and aligns with theVictorian Government’s Child Safe Standards. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr