Clinical Affairs Manager

Position Overview As a member of the Australia & New Zealand (ANZ) team reporting to the Senior Clinical Affairs Manager ANZ the Clinical Affairs Manager is primarily responsible for ensuring clinical excellence across sales support and through our work with key opinion leaders. This role will provide clinical education and technical expertise on Cochlear's implantable hearing solutions to internal stakeholders (ANZ Sales Customer Service and Cochlear Engagement team) professional customers and hearing partners across Australia and New Zealand. The Clinical Affairs Manager will use their hearing implant experience problem solving and communication skills to answer a broad range of clinical queries, ensure complex situations are managed according to best practice across Australia and New Zealand, manage training and professional education programs and clinical product launch and lifecycle requirements for commercial products approved in the region. This is a contract position to cover a parental leave, estimated completion date May 2027. Responsibilities Act as an internal consultant and subject matter expert, demonstrating expertise in audiology sound processors, patient management, counselling, programming and troubleshooting. Provide technical and clinical expertise and information via the Clinical Helpline, assisting in on‑spot troubleshooting for Hearing Partner Clinicians over the phone. Develop and deliver professional education programs such as workshops, online offerings, peer‑to‑peer training, information sessions and roundtables to maintain Cochlear’s clinical excellence. Ensure complex situations are managed according to best practice, providing feedback to field product development and other teams. Assist with training related to new and existing Cochlear products, including Cochlear Implants, Baha implants and sound processors. Act as the conduit of information for telephone, email and website queries received by the Cochlear Customer Service or Field Teams. Engage with healthcare professionals through product and clinical education programs. Mentor new field team members as they build their skills in sales of cochlear implants and bone‑anchored hearing aids. Skills and Experience Minimum: Master's Degree (or equivalent) in Audiology. Certificate of Clinical Competence (CCC‑A) or country equivalent. Expert level knowledge of cochlear implants – minimum five years experience in audiological management of cochlear implant patients. Demonstrated skills in facilitation and adult learning. Outstanding communication (written and verbal). Demonstrated ability to make timely, effective decisions and manage well under pressure. High energy, empathetic and ability to influence employees at all levels. Strong business acumen including problem solving, critical thinking and analysis. Ideal: Experience in a field / commercial role. Experience with learning management systems. Project Management Skills In turn you will have the unique opportunity to work across organization boundaries and access leaders and experts within the implantable hearing device industry. You will have the opportunity to be creative and build expertise in education across Cochlear ANZ and work with the field teams to provide excellent support to Customer Service customers and hearing partners. How we recognise your contribution At Cochlear we value and welcome the unique contributions, perspectives, experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programmes and employee benefits we aim to create an environment where our people will feel valued and supported. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers Company Background Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees say the number one reason they enjoy working at Cochlear is the opportunity to make a difference in people's lives. Learn and grow with us as we tackle the most complex challenges to help more people experience a lifetime of hearing. We value diversity and equal opportunity. Applicants of all backgrounds are encouraged to apply. #J-18808-Ljbffr