Case Manager

Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity. Benefits of Becoming a Right at Home Caregiver The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program, and a world-class team connection portal called ‘Right About You’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home. Right About You Right About You is our new employee communication, recognition, wellbeing, benefits and discounts program. The program connects, recognises and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You is to help our caregivers save money every day, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more Search and Apply Now If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category. Search Current Positions Right at Home Melbourne North South Morang, Melbourne VIC Nursing - Aged Care (Healthcare & Medical) Full time $85,000 – $110,000 per year About Us: Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, boasting 49 franchises across Australia and over 600 offices globally. Our Melbourne North office is seeking an experienced and dedicated Care Co-Ordinator to join our dynamic team. Position: Case Manager - Full Time Location: Melbourne Northern Suburbs - South Morang Responsibilities: Participate in continuous quality improvement activities. Conduct post-discharge follow-up to assess patient progress, address concerns, and prevent readmissions. Generate reports on key performance indicators, client outcomes, and other relevant metrics. Analyze data to identify trends, areas for improvement, and opportunities for optimization. Manage the referral process, including receiving and processing referrals from healthcare professionals or agencies. Ensure timely communication and coordination with referring entities. Maintain accurate and up-to-date client records, including care plans, assessments, and communication logs. Ensure compliance with privacy regulations and organizational policies. Collaborate with physicians, nurses, therapists, and other healthcare professionals to optimize patient outcomes. Participate in interdisciplinary team meetings to discuss and plan patient care. Maintain regular communication with clients and their families to assess satisfaction and address concerns. Communicate with care providers to ensure they are well-informed about the clients' needs and preferences. Benefits: Training in all CRM systems. Professional development and upskilling opportunities. Free Employee access to Ausmed training platform to upskill and cover your CPD obligations. Rewarding community-based organizational /Rn role. Recognition and awards for your contributions. Qualifications Bachelor's degree in Nursing is preferable (However if you are an EN with good exposure in HCP funding we still encourage you to apply). Previous experience in care coordination or a related role in the healthcare industry. Strong organizational, communication, and interpersonal skills. Knowledge of home care regulations and industry best practices. Ability to handle and resolve conflicts effectively. Proficient in computer applications, including Microsoft Office and care management software. CPR and First Aid certification. Passion for providing outstanding care to clients. Preferred Skills Clinical Expertise: Proven experience in providing direct client care and ensuring safety. Ability to develop, implement and evaluate organizational and client-focused documentation in the system. Good understanding of the government funding environment for aged care (All levels of Home Care Packages). Good understanding of the hospital discharge environment. After any interactions with hospitals or health professionals, follow up as needed. This may involve scheduling follow-up appointments, obtaining test results, or clarifying instructions. Having a good understanding of how to liaise with hospitals and health professionals is a must. Good understanding of health assessments and developing care plans to meet clients' care needs. Ability to multitask and manage time effectively. Excellent verbal and written communication skills. Intermediate to advanced computer skills, including familiarity with CRM systems. #J-18808-Ljbffr