Operations Leader

AAMI Park is seeking a driven and people-focused Operations Leader to support the delivery of world‑class events at one of Australia's most iconic precincts. Surrounded by leading venue professionals and working across the broader Melbourne Park site, this is a unique opportunity to grow your career in the dynamic world of major events. About us Melbourne Park is an iconic, multi‑venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues. At Melbourne Park we are passionate about delivering world class customer experiences every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests. About the Role As Operations Leader you will support the planning, coordination, and execution of events within AAMI Park and across Melbourne Park. Reporting to the Operations Manager, this role will work closely to coordinate multiple stakeholders including professional sporting tenants, national tournament organisers, sporting event & concert promoters, and internal business partners. The Operations Leader will also guide and develop a team of Operations Supervisors across all events at the Stadium and work closely with our Stadium tenants on their day‑to‑day objectives. Key Responsibilities Event Planning & Delivery Coordinate delivery on operational functions of over 75 sporting events, including national sporting tournament and international fixtures, and support operational logistics for high‑profile Stadium concert events. Leadership & Coaching Provide hands‑on leadership and guidance to the Operations Supervisor team, building a high‑performance culture of collaboration, ownership and integrity. Tenancy & Stakeholder Management Grow and strengthen relationships with our sporting tenants, hirers and precinct partners to support their daily operational requirements and align with event and business objectives. Safety & Risk Management Champion safety, risk, and compliance standards across all Stadium activities, ensuring all staff, hirers and contractors operate safely and in line with organisational standards. Guest Experience Focus Promote high standards of venue presentation, asset care and operational efficiency with a focus on continuous improvement to drive consistently exceptional guest experience. What You'll Bring Proven experience in event or venue operations within a stadium, arena or major events environment. Demonstrated leadership capability, with experience coaching, motivating and developing frontline operational teams. Strong stakeholder management skills with the ability to build trusted, positive relationships across tenants, hirers and internal partners. Excellent organisational, planning and problem‑solving skills, with the ability to stay calm, clear and proactive under pressure. A solutions‑focused mindset with the confidence to make sound operational decisions in dynamic environments. Flexibility to work across a 7‑day operational calendar, including evenings, weekends and public holidays. Proficiency with event planning tools and operational systems (e.g. Momentus, Monday.com, MS Office Suite). Tertiary qualifications in event management, sport, business or production (desirable, but not essential) What We Offer To deliver world‑class events with world‑class customer experiences - for every person, every event, every time - we believe in fostering working environments that support our staff to thrive both personally and professionally. Hybrid working arrangements to help you balance work and home responsibilities Leadership coaching and development available for all team leaders Generous paid Family & Carers leave scheme, including a staggered return to work plan and check‑in days Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder Staff discounts at onsite cafe Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest Free onsite parking Ongoing cultural awareness and inclusion education This is an exciting opportunity to step into a leadership role at one of Australia's premier stadiums and be part of a high‑performance, people‑focused culture. If you're a collaborative, solutions‑focused leader with a passion for world‑class event delivery, we'd love to hear from you You will receive an update on your application, whether you are successful or unsuccessful, via phone or email. Melbourne Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note successful applicants will be required to undertake a pre‑employment screening. This includes but is not limited to a national police check and working with children check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result. Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy. #J-18808-Ljbffr