Workforce Manager

vor 3 Wochen


Sydney, Österreich Zone IT Solutions Vollzeit

We are on the lookout for a Workforce Manager. You will play a key role in managing the workforce planning and optimization processes, ensuring the right staff are in place to meet service level agreements and operational goals.

Requirements

  • Minimum of 5 years of experience in workforce management within a contact center or similar environment.
  • Strong understanding of workforce management principles, tools, and methodologies.
  • Experience with workforce management software such as Aspect, Verint, or Genesys.
  • Proven ability to analyze data, forecast demand, and develop staffing plans.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Knowledge of service level agreements (SLAs) and key performance indicators (KPIs).
  • Experience in training and mentoring workforce management staff.
  • Bachelor's degree in a related field is preferred.

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