Head of Aircraft Cabin and IFEC Product

Head of Aircraft Cabin and IFEC Product We’re seeking a visionary leader to shape the future of our aircraft products portfolio and deliver an exceptional end-to-end customer experience. As Head of Aircraft Cabin and IFEC Product , you’ll own the strategy and execution across an integrated digital and physical customer journey, driving innovation and consistency that reflects our premium brand. This role oversees three core areas: Cabin Interior Development, Cabin Condition and Health Monitoring, and IFEC & Digital Cabin. You’ll lead customer-driven innovation, product lifecycle best practices, and commercial input while fostering a high-performance, collaborative culture across internal teams and suppliers. Acting as a trusted advisor to the Executive Manager Inflight Customer Experience and senior leaders, you’ll drive aircraft product strategy, customer service propositions, and revenue opportunities. Responsibilities Lead the design and delivery of innovative aircraft cabin product that define a premium customer experience across digital and physical touchpoints. Lead the revitalisation of Qantas’ fleet with over 100 aircraft on order and many retrofits Influence strategy at the executive level and drive initiatives that enhance our market position and unlock new revenue opportunities. Permanent role based at our Mascot Campus Open to Sponsorship Qualifications and Experience Minimum 8 years in senior leadership roles within the airline industry, with strong expertise in operations, customer service, and product management. Demonstrated success in delivering innovative cabin solutions, seating programs, and passenger experience products from concept to operational implementation. Deep experience managing complex aircraft product development cycles, including linefit and retrofit programs across multiple aircraft types. Hands-on experience working with aviation authorities (CASA, FAA, EASA) on product certification and regulatory approvals. Skilled in leading diverse teams across Engineering, Operations, Commercial, and supplier networks in an airline or aerospace environment. Track record of developing and securing approval for major capital investment business cases, with strong P&L and business fundamentals focus. Ability to lead large teams, manage suppliers and partners, influence in matrix structures, and drive change management initiatives. Strong capability in strategic thinking, research and insights, human-centered design, and agile methodologies to deliver exceptional customer experiences. About Qantas and Why Join You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Heavily discounted air travel within Australia and across the globe for you and your family and friends, plus exclusive deals on accommodation and holidays. We have flexible leave options: 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. Access to thousands of rewards: Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment; salary packaging options for motor vehicles, portable electronic devices and professional memberships. Wellbeing support: Mental health resources, wellbeing app, and tailored nutrition plan. Qantas is an equal opportunity employer committed to diversity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples, and people from all backgrounds to apply. If you have any support or access requirements, please advise at time of application. Your personal information will be kept confidential in compliance with privacy legislation. Applications close Sunday 2nd November Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. #J-18808-Ljbffr