Clinic Manager

Green Life Clinics and Dispensaries – Toowoomba QLD We’re looking for a capable and organised Clinic Manager to oversee operations at our Toowoomba clinic and dispensary. In this role, you’ll be responsible for delivering an exceptional patient experience both in‑person and via telehealth, while ensuring the clinic runs efficiently and remains compliant with the regulations surrounding cannabis‑based medical treatments. This role requires excellent communication skills, the ability to stand and remain active throughout the clinic, strong attention to detail, and the capacity to multitask in a fast‑paced environment. While direct healthcare experience is valuable, it isn’t essential — if you’ve thrived in customer service, hospitality, retail, or other front‑of‑house roles where organisation, professionalism, and empathy are key, your skills may be highly transferable. What matters most is your ability to create a welcoming environment, manage competing priorities with confidence, and ensure every patient feels supported from the moment they walk through the door. Green Life is one of the fastest growing clinic & dispensary groups in Australia. We've developed a healthcare service model that streamlines patient care with access to alternative medicines. Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine. You will be joining a highly motivated dynamic team. Your ideas and contribution will be highly valued and directly influence the direction and progress of the business. You will also enjoy: Joining an expanding company in its exciting growth phase A collaborative, focused and driven culture that rewards high achievers Competitive salary and package Shaping the future of the cannabis industry as it evolves into a multibillion‑dollar market 5 weeks of annual leave after 3 years of service 30% discount across the group Monthly Gift vouchers and rewards Duties and Responsibilities Administrative Oversight: Ensure adherence to internal processes and policies, including compliance with TGA regulations and state‑specific legislation governing medical cannabis clinics. Supervise team of 1, including hiring, training, and enforcing clinic policies, as required Compliance: Ensure adherence to internal processes and policies to maintain compliance with federal and state regulations governing medical cannabis clinics. Coordinate patient transitions and guide usage with dispensaries. Ensure all patient forms are collected, maintain and filed correctly Oversee patient intake processes, registration, and confidentiality protocols. Coordinate appointments and address patient inquiries or concerns. Manage billing, payments, reporting, and expenses. Ensure timely approval of timesheets for payroll Doctor Support: Foster positive relationships between practitioners and clinic staff. Support practitioners and address conflicts professionally. Reviewing consultation times and attendance as well as overall performance for clinic KPI’s Facilitate communication among healthcare professionals, staff, and patients. Team/Clinic Culture Engage staff, promote a positive work environment, and manage tasks effectively. Candidate Requirements 2-3 years in customer service Management or Medical clinic experience preferred Ability to juggle multiple daily tasks through a range of mediums (phone, computer, in person) Computer proficiency, ideally with Google suite Availability to work a rotating roster including weekends Ability to be on feet for extended periods, caretaking the store and greeting clients #J-18808-Ljbffr