Passenger Services Delivery Agent
vor 1 Woche
Darwin Airport, NT Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Darwin Airport The Passenger Services Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check‑ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. We're currently recruiting on a casual basis, approx 16 – 20 hours per week with the ability to pick up more hours. Primary Duties and Responsibilities Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times. Carry out passenger check‑in duties and other duties commensurate with the passenger service for customer airlines. Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements. Assist passengers, especially during disrupted or delayed services, who require special assistance such as wheelchair assistance to and from aircraft. Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required. Report any incidents immediately and maintain awareness and obligations involved in reporting incidents. Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines. Build strong working relationships with all dnata Airport Services team members and client airline employees / delegates. Promote and maintain a positive company image (including grooming, behaviours and service). Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time. Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance). Comply with dnata Standard Operating Procedures and Policies. Liaise professionally with internal and external clients and stakeholders. What we offer in return : Opportunity to work for a Global company Great team environment Extensive training and support Free onsite parking Uniform, PPE and ID cards provided Essential Criteria : You must be willing to undertake a pre‑employment medical test. You must be willing to undergo an Australian Federal Police Security check. You will also need a valid driver’s license. Ability to handle baggage up to 32 kg. Basic – intermediate computer skills. Excellent communication skills – verbal and written. High level of customer service skills. Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week including morning, evenings and weekend. Minimum of 1 year experience in customer service‑oriented role. Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre‑employment medical / Drug & Alcohol test. Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful. #J-18808-Ljbffr
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Passenger Services Delivery Agent
Vor 7 Tagen
Darwin, Österreich dnata Airport Services VollzeitHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Darwin Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties...
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Casual Airport Passenger Services Agent
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Darwin, Österreich Dnata VollzeitA global ground handling service provider at Darwin Airport is seeking a Passenger Services Delivery Agent to provide exceptional customer service and handle passenger check-in duties. Candidates must possess excellent communication skills, a valid driver's license, and the ability to manage baggage. This role offers a dynamic work environment within a...
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