Reception (Host)

To provide exceptional customer service to all our visitors and guests, including our signature customer experience to each and every person. Provide customers with a high level of satisfaction with prompt, accurate, and helpful information. What key responsibilities does this role have? Welcome (meet, greet) and farewell to our members and guests, focusing on creating memorable, signature experiences for every person, every time. Completing tasks such as memberships, diverting phone calls ensuring payments are processed accurately and in line with our compliance processes. Proactively approaching members and guests to ensure they meet club and licensing requirements, refusal of entry in line with compliance requirements, and documenting refusals. Escalating refusals to CSM as required. Promptly answering phone calls and providing Club information and services. Providing information and up-selling of facilities, products and membership to new and existing members. Processing take-away alcohol purchases. Report any issues that arise to the CSM. Reading and responding to emails in a professional and polite manner. Escalating feedback to the CSM. Modelling the SESG culture and values. Handing over information and responsibilities to the next shift. Assisting with all enquiries from patrons, members, guests and SESG team members and solving any problems over the phone and in person. Assist in maintaining a safe atmosphere by assessing visitors upon entry of the Club(s) Keep all areas of Reception neat and tidy. undertake any additional projects or duties as assigned by management. You’ll thrive in a customer facing environment and consistently pursue the very best feedback. Effectively communicating a connection with all demographics and personalities, portraying a strong passion for our club and living the Values of Respect, Openness, Empowerment and Collaboration is a must. Experience answering & redirecting incoming calls in a professional and courteous manner. Professional ‘can do’ approach to Customer service displayed with all customers. including from diverse backgrounds. 3+ years’ experience working in a fast-paced customer service environment. Demonstrated experience where you’ve used a professional ‘can do’ approach to customer service. Strong computer skills, ideally with memberships, payments and booking platforms. Ability to work on a 7 day roster. Effective communication skills and a team player with the mindset of ‘what I promise, I deliver on.’ Working for one of the largest and most respected employers in the Shoalhaven #J-18808-Ljbffr