S&S Banking Consultant, Maroochydore QLD

Overview S&S Banking Consultant, Maroochydore QLD At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. Role Location Role Location: Shop GD108 Sunshine Plaza, 154-164 Horton Parade, Maroochydore QLD 4558 Role Type Role Type: Permanent, Part Time Work Hours Work Hours: 20 hours per week. Monday to Friday Note: All training required will be up to full time hours (first 3 months) What will your day look like? As a S&S Banking Consultant, you will provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes. Responsibilities Deliver customer-obsessed service that drives customer satisfaction and first call resolution Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes Contributes to a team culture that is balanced across people, customer, risk, and performance Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in delivering high quality customer experience Comfortable with digital customer service platforms to assist customers in real-time Ability to navigate and troubleshoot common digital banking applications and mobile services with customers Understanding of digital verification and ID validation systems used in customer onboarding Proficiency in digital payment technologies, such as mobile wallets and online payments Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you Why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers. Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe. Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at Suncorp Bank and the ANZ Group, visit You can apply for this role by visiting ANZ Careers and searching for reference number . Job Posting End Date 07/11/2025, 11.59pm, (Melbourne Australia) End of Description Job postings may be updated; please refer to the official ANZ Careers site for the most current information. #J-18808-Ljbffr