Customer Experience Consultant
Vor 5 Tagen
Job Title Customer Experience Consultant Job Description Summary Are you passionate about delivering exceptional customer service and looking for a role that fits around your university schedule? Join our facility management team and make a real impact in a dynamic hospital environment. Job Description About the Role As a Customer Experience Consultant , you’ll be the first point of contact for internal enquiries from our STARS Hospital client base, ensuring smooth communication and timely support for maintenance and service requests. Your responsibilities will include: Managing client enquiries via phone, email, and face-to-face interactions Logging service requests and coordinating urgent breakdowns with the operations team Reception duties: welcoming visitors, signing in contractors, and managing inductions Handling access passes, keys, and deliveries Assisting with monthly and quarterly performance reporting Raising purchase orders and supporting ad-hoc administrative tasks About You We’re looking for someone who is: Organised and detail-oriented with strong multitasking skills Customer-focused and confident with their verbal & written communication skills Experienced in administration (preferred, but not essential) Tech-savvy and eager to learn new systems Why Join Us? Flexible roster to suit your university schedule, we can work around you Supportive team environment in a modern hospital setting, supported by a tight knit collaborative team Opportunity to develop valuable skills in customer service and administration Global organisation with a promote from within culture As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield” #J-18808-Ljbffr
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