Regional Team Leader

Community Housing Limited – Hervey Bay QLD We are Hiring: We are looking for a dedicated, full time Regional Team Leader, based in our Maryborough office, to provide positive leadership, guidance and operational oversight to our Specialist Homelessness Services (SHS) teams, ensuring the delivery of high-quality, person-centred support across the Fraser Coast Region. Join Our Team and Make a Difference Are you a compassionate and inspiring leader dedicated to making a real difference in the lives of families and individuals experiencing homelessness? About Us Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing and homelessness sector, with a strong commitment to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need, our team works every day to support individuals and families to achieve independence, safety, wellbeing and a better quality of life. About the Role As the Regional Team Leader, you will be responsible for day-to-day leadership, operational oversight, and coordination to ensure the effective delivery of our homelessness services. You will guide, support and develop a high performing team to deliver effective person-centred case management, housing support, and safety planning that empowers families and individuals to overcome barriers, achieve sustainable housing, and improve overall wellbeing. This is a hands‑on leadership role where you will monitor program performance, oversee expenditure, and ensure compliance with program guidelines, fostering a culture of teamwork professionalism and accountability to ensure the delivery of exceptional client services. Working closely with government agencies, community partners, and internal teams, you will strengthen local service delivery, identify new opportunities for community impact, and model the organisation’s values in every interaction. Key Responsibilities Provide effective and positive leadership, mentoring, and supervision to the SHS staff, ensuring team members are supported, accountable and guided to deliver high-quality client services Act as a point of escalation for complex client issues or service delivery challenges, providing timely support and direction Provide guidance and oversight to ensure all staff understand and adhere to Work Health and Safety standards, organisational policies, program guidelines, and legislative obligations Promote a positive team culture build on collaboration, accountability, open communication and wellbeing, while modelling best practice and organisational values in all aspects of leadership Review and approve brokerage and financial assistance requests in accordance with program guidelines, and oversee program expenditure in alignment with policies and budget allocations Ensure staff deliver high-quality case management, including development, monitoring and review of case plans, housing pathways and risk and safety planning to support sustainable housing outcomes Maintain accurate and timely client records, data, and documentation to support compliance, and reporting requirements Liaise and build positive relationships with internal teams, government departments, housing providers, specialist providers, and community support agencies to improve service coordination and client outcomes Monitor program performance to ensure services meet contractual outcomes, quality standards, and client needs About You To be successful for this role, we’re looking for a motivated empathetic and capable leader who can inspire others and maintain high standards of service delivery. You will have: Proven leadership or supervisory experience in the homelessness, housing or community services sector and the ability to develop and motivate teams to deliver effective, high-quality client outcomes. Strong understanding of the Specialist Homelessness Services (SHS). case management, trauma-informed and person-centred practice Excellent interpersonal, communication and problem-solving skills The ability to build and maintain effective relationships with staff, clients and partner organisations Demonstrated ability to manage competing priorities and maintain service quality under pressure Experience in program compliance, reporting and performance monitoring Strong organisational and time management skills, with the ability to prioritise competing demands Sound understanding of relevant legislation, funding, and reporting requirements A commitment to social justice, inclusion, and creating pathways out of homelessness Current Driver’s Licence Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC) If you’re a passionate leader ready to empower your team and make a meaningful difference in the lives of people experiencing or at risk of homelessness in the Fraser Coast community, we’d love to hear from you. Why Join Us? At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission‑driven team where your contribution makes a real difference every day. In addition, we care about our people and that’s why we offer: Flexible work options to support your work‑life balance. One day off a year as a ‘You Day’ to celebrate you Salary packaging and novated leasing to maximise your take-home pay. Learning and development programs to help you grow in your career. Wellbeing initiatives including EAP, and access to health programs. A values-driven culture where you’ll be supported, recognised, and empowered to make an impact. As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds. 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