Engagement Officer

Join to apply for the Engagement Officer role at City of Gold Coast . About The Team The Customer and Community Engagement team sits within the External Stakeholder Engagement business unit, in the Office of the CEO. Delivering community consultation for all departments of the City, we play a pivotal role ensuring the views and insights of Gold Coast residents and visitors are considered in decision‑making. A high performing team of 10 officers, it’s a fast‑paced environment working with project teams on a variety of projects, from infrastructure upgrades, proposed new initiatives and strategic policies. Working autonomously and in collaboration with each other, we value our positive team culture, professional development and the personal wellbeing of our people. About Your New Role This role is responsible for identifying, developing, and implementing engagement strategies that increase community involvement and build stakeholder relationships across a wide range of City projects and initiatives. Help ensure community voices are included in decision‑making and enhance the City’s ability to deliver meaningful consultation with the public. Responsibilities Include Identify strategic engagement approaches and opportunities to best support project needs. Develop and deliver strategic community engagement plans and methods required to achieve representative, ethical, and inclusive outcomes. Work closely with other team members to improve internal processes and approaches and increase stakeholder satisfaction. Build relationships with internal and external stakeholders to ensure alignment and coordination of engagement activities and strategic outcomes. Apply IAP2 Principles, the City’s Community Engagement Framework, and technical knowledge to provide advice and guidance to key internal stakeholders and drive continuous improvement. We're Looking For People Who Have Bachelors Degree in Communications, Media, Marketing or Behavioural Science, or equivalent knowledge and experience. Certificate of IAP2 Engagement highly desirable. Drivers Licence Class C Unrestricted. Benefits 9-day fortnight Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations Personal and professional development courses Access to 350+ fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Government Administration How to apply For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen. Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role. Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email Our selection process may include a one‑way video interview via Criteria, a face‑to‑face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre‑employment medical reviews and drug and alcohol testing. Contact Person Rachel Templeton-Jansen Closing Date Thursday 11th December 2025 Equal Opportunity Statement The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply. #J-18808-Ljbffr