Quality And Insights Analyst, Complaints
Vor 2 Tagen
Quality and Insights Analyst, Complaints Join to apply for the Quality and Insights Analyst, Complaints role at GROW Inc Location : Melbourne, Victoria, Australia | Salary : A$100, A$110, Company Description Founded in , GROW Inc is an Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. We are revamping the way superannuation administration platforms are built, using modern, powerful technology to create a better experience for Australians. Our platform, DLTA, is built on Distributed Ledger Technology, making super and investments more timely, accessible, and cost-effective, with the goal of improving financial wellbeing. With over 1 million Australians using our technology daily, we're expanding into new products and industries while fostering a diverse, authentic, and inclusive culture. Responsibilities As a Quality and Insights Analyst in the Complaints team, you will ensure the highest standards of quality and drive continuous improvement across our service delivery. Your role involves detailed analysis of quality data, trend identification, and the development of actionable insights to enhance service delivery, reduce risks, and improve client satisfaction. You will produce client and internal reports and complete quality reviews to ensure compliance with standards and identify areas for improvement. Qualifications 3+ years of experience in quality, analysis, or insights within the financial services industry (essential) Experience in complaints management (essential) Experience in superannuation (highly desirable) Power BI experience (highly desirable) Strong analytical skills, with demonstrated ability to analyse complex data, identify trends, and provide actionable insights Experience in client and internal reporting, with strong attention to detail and accuracy Proficiency in conducting quality reviews to ensure compliance with standards and identify areas for improvement Excellent communication skills, verbal and written, to convey complex information clearly to stakeholders Strong customer focus, aligning service delivery with client needs and expectations Strong commercial acumen, understanding how quality and insights contribute to business success Resilience and tenacity, thriving in a fast-paced environment and handling multiple priorities Proactive approach to problem-solving and continuous improvement, taking ownership of work to drive initiatives Benefits ME Days – an extra 3 days of leave per year for wellness Birthday Leave – an extra day off per year on your birthday Employee Share Option Program – our success is your success Parental Leave – 10 weeks with support covering Superannuation contributions for the primary caregiver (regardless of gender) Community give-back days organized by us Learning & Development Budget – up to $500 per year for your development Hybrid Work Arrangement – true hybrid workspace Exciting Discounts – movie tickets, gift cards, electronics, etc. Providing a CV is essential; a cover letter is not required. If you feel inspired to join our mission even if you don't meet every requirement, we encourage you to apply. We are a Circle Back Initiative Employer – we commit to respond to every applicant. Referrals increase your chances of interviewing at GROW Inc by 2×. Seniority level : Mid-Senior level | Employment type : Full-time | Job function : Research, Analyst, and Information Technology | Industries : Software Development #J- #J-18808-Ljbffr
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Quality and Insights Analyst, Complaints
Vor 6 Tagen
City of Melbourne, Österreich GROW Inc VollzeitQuality and Insights Analyst, Complaints Join to apply for the Quality and Insights Analyst, Complaints role at GROW Inc . Location: Melbourne, Victoria, Australia | Salary: A$100,000.00 - A$110,000.00. Company Description Founded in 2016, GROW Inc is an Australian FinTech success story solving major problems in the Superannuation and Managed Funds...
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Quality and Insights Analyst, Complaints
vor 1 Woche
Council of the City of Sydney, Österreich GROW Inc VollzeitQuality and Insights Analyst, Complaints GROW Inc Sydney, New South Wales, Australia As a Quality and Insights Analyst in the Complaints team, you will play a crucial role in ensuring the highest standards of quality and driving continuous improvement across our service delivery. Your role will involve detailed analysis of quality data, trend identification,...
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Quality & Insights Analyst, Complaints (Hybrid)
Vor 6 Tagen
City of Melbourne, Österreich GROW Inc VollzeitA leading Australian FinTech company is seeking a Quality and Insights Analyst in Melbourne. In this role, you will ensure the highest standards of quality, drive continuous improvement, and provide actionable insights from quality data. The ideal candidate has over 3 years of experience in financial services, particularly in complaints management, and...
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Quality and Insights Analyst, Complaints
vor 2 Wochen
Council of the City of Sydney, Österreich GROW Inc. VollzeitCompany Description Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we’re the Australian FinTech success story solving major problems in the...
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Quality & Insights Analyst, Complaints (Hybrid)
vor 2 Wochen
Council of the City of Sydney, Österreich GROW Inc. VollzeitA leading Australian FinTech company is seeking a Quality and Insights Analyst to ensure service delivery quality through data analysis and reporting. The ideal candidate will have over 3 years' experience in quality and insights within the financial sector, with strong skills in data analysis and communication. This role offers a hybrid work model and...
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Complaints Quality
Vor 2 Tagen
City of Melbourne, Österreich Grow Inc VollzeitA leading FinTech company in Melbourne is looking for a Quality and Insights Analyst to enhance service delivery and client's satisfaction. The role includes analyzing quality data, identifying trends, and creating actionable insights. The ideal candidate has 3+ years of experience in analysis within financial services and excellent communication skills....
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Senior Insights Analyst
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Council of the City of Sydney, Österreich Talent Insights VollzeitWork with world class ML Engineers, Data Scientists and Analysts 6 Month Contract with possible extension hybrid - Sydney or Melbourne Contract - Immediate start is essential Senior Data Insights Analyst Roles working in one of Australia's most advanced data environments. This position offers significant exposure to production and proof-of-concept (POC) big...
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Quality Data
vor 3 Wochen
Council of the City of Sydney, Österreich Allied Pinnacle VollzeitA leading food products distributor is seeking a Customer Relations & Data Analyst – Quality to manage customer feedback and drive data-led decision making. This position focuses on resolution of customer issues, data analysis, and insights for continuous improvement across FMCG operations. Ideal candidates possess strong analytical skills, experience in...
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Operations Analyst: Complaints
vor 2 Wochen
Council of the City of Sydney, Österreich Healthdirect Australia VollzeitA health services provider is seeking an Operations Analyst to support complaint management within the My Aged Care contact centre. Responsibilities include managing complaints, analyzing trends, and providing operational support. Ideal candidates will have experience in complaint handling, strong communication skills, and an understanding of privacy...
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Senior Insights Analyst
vor 2 Wochen
Council of the City of Sydney, Österreich Talent Insights Group VollzeitGet AI-powered advice on this job and more exclusive features. Talent Insights Group provided pay range This range is provided by Talent Insights Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$70.00/hr - A$100.00/hr Direct message the job poster from Talent Insights Group...
