Synergy Broadbeach

Synergy Broadbeach - Guest Service Agent/Reservations We are seeking a professional and customer-focused Hotel Receptionist to join our front office team. As the first point of contact for guests, you will play a key role in creating a welcoming and memorable experience from check-in to check-out. About the Role We are seeking a professional and customer-focused Hotel Receptionist to join our front office team. As the first point of contact for guests, you will play a key role in creating a welcoming and memorable experience from check-in to check-out. Key Responsibilities Provide a warm and friendly welcome to all guests upon arrival Handle guest check-ins and check-outs efficiently and professionally Manage reservations, cancellations, and guest inquiries via phone, email, and in person Process payments and maintain accurate records in the property management system Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met Address guest concerns or complaints promptly and professionally Maintain a clean and organized front desk area Assist with administrative tasks and general office duties as required Skills & Experience Previous experience in a hotel reception, front office, or customer service role preferred Strong communication and interpersonal skills Excellent organisational and time management abilities Proficiency in hotel reservation systems and Microsoft Office A positive, professional attitude with a focus on providing outstanding guest service Availability to work a flexible roster, including weekends and public holidays What We Offer A supportive and inclusive team environment Opportunities for career development and training within the hospitality industry Competitive remuneration and staff benefits If you have a passion for hospitality and enjoy creating positive guest experiences, we’d love to hear from you. About Us We are a leading property management team specialising in the hospitality and tourism industry. Our portfolio includes high-quality properties across the Gold Coast, and we take pride in delivering exceptional guest experiences and building lasting relationships with our customers. If this sounds like the opportunity for you, we’d love to hear from you — apply now to join our team #J-18808-Ljbffr