Desktop Support Officer

Vor 4 Tagen

Council of the City of Sydney, Österreich Centorrino Technologies Vollzeit

Get AI‑powered advice on this job and more exclusive features. Desktop Support Officer Join Centorrino Technologies: Innovate, Grow, and Thrive with Us At Centorrino Technologies (CT), we’re more than just tech — we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand, and as we continue to grow we’re on the hunt for a Desktop Support Officer to join our team in Sydney to deliver high‑quality onsite technical support to our customers. The role is full‑time, requires you to be onsite at our customer site, and is a 6‑month contract. Responsibilities Ensuring smooth day‑to‑day operations of the customers' operations. Developing personality and friendly bond with end‑users. Collaborating with your colleagues to determine any processes that require improvement or can be handled more efficiently. Seeking customer feedback on your performance and taking an active approach in attempting to continuously improve these results. Identifying problems or requests without an existing process and collaborating with your peers to develop and implement a new one. Ensuring documentation and procedures are always up‑to‑date. Taking ownership of day‑to‑day technology issues and dealing with external third‑party organisations. Collaborating with peers in other teams across our business to ensure a successful outcome for the customer. Requirements / What You’ll Bring A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally, and willingness to learn new technology solutions and concepts. Effective communication skills when troubleshooting technical issues, with the ability to remain calm and articulate, giving clear explanations of the problem and preventative measures. A positive attitude and can‑do mindset, with a proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to communicate effectively with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules to accommodate out‑of‑the‑ordinary circumstances. Benefits Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. Seniority Conway; Entry level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Centorrino Technologies by 2x. #J-18808-Ljbffr

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