Head of Business Services

$128,692 - 144,350 per annum + superannuation High impact leadership role across Kingston’s vibrant aquatic and leisure facilities Location: Waves Leisure Centre and Mordi Aquatic Centre $128,692 - $144,350 per annum (dependent on experience) plus superannuation Opportunity to drive business growth, innovation and community engagement Exciting full time role shaping, health and community wellbeing outcomes About the team The new Mordi Aquatic Centre, together with Waves Leisure Centre, are dedicated to building vibrant, healthy, and connected communities. Our team is passionate about delivering inclusive programs and services that inspire active lifestyles and support the wellbeing of everyone who visits. A bit about the role We’re looking for a Head of Business Services to take a key leadership role across our aquatic and leisure centres. This position is responsible for overseeing the day-to-day operations of the centres with a focus on enhancing customer experience, boosting participation, driving business growth, and building strong community partnerships. You’ll lead by example, ensuring our daily operations are safe, efficient, compliant, and aligned with our strategic goals. What you’ll deliver Lead and inspire a team to deliver excellent customer service and operational performance Identify and develop new opportunities to grow participation, partnerships, and revenue Ensure compliance with health, safety, and aquatic facility regulations Oversee financial and operational management, including budgets, contracts, and procurement Support the delivery of asset maintenance and capital improvement projects Foster safe, inclusive, and accessible programs that enhance community wellbeing Support a team of staff in the management of incidents, resolving issues, and maintaining service continuity What You’ll Bring Proven leadership experience in aquatic, leisure, or similar community-focused facilities Sound skills in business growth, customer engagement, and partnership development Solid understanding of operations, budgeting, compliance, and contract management Strategic thinker with experience guiding teams, solving challenges, and driving improvement Commitment to integrity, accountability, and delivering inclusive community outcomes As the senior leader on site, you’ll also respond to incidents and challenges that may fall outside your portfolio, ensuring safety, service continuity and strong leadership at all times. Qualifications and Experience Tertiary qualification in Business Management, Marketing, or a related field, or equivalent relevant experience Sound background in business services and marketing within aquatic or community service environments Proven leadership experience managing and developing large, diverse teams Solid understanding of legislation and regulations relevant to aquatic facility operations, with current Level 2 First Aid and CPR certification The right candidate will be able to demonstrate the City of Kingston’s values of We make a difference | We show care and respect | We take pride in our work | We are better together Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. How to Apply Interested in shaping the future of aquatics and leisure in Kingston? Then dive in and submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies. Why Work for Kingston? Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers) Learning and development opportunities through professional development programs Access to accrued day off every four weeks (Full time employees only) Salary Packaging Purchase leave options Study/development assistance Discounted gym memberships 16 weeks paid parental leave for both primary and partner carers Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. #J-18808-Ljbffr