Front desk
vor 11 Stunden
We are seeking a dedicated Front Desk / Reservations Co-ordinator to join our team at The Woodhouse Restaurant in Bendigo, VIC. This Part-time position is crucial in providing exceptional customer service and ensuring the smooth day-to-day operations of our front of house. You will be the first point of contact for our guests, managing reservations, greeting visitors, and assisting with a variety of front desk duties. What you'll be doing Handling all incoming reservation requests and enquiries, providing prompt and courteous service Maintaining accurate reservation records and guest information in our booking system Greeting guests upon arrival and ensuring a warm, welcoming experience Assisting with front desk duties such as answering phones, handling cash and card transactions, and providing information about the restaurant and local area Coordinate private functions and group bookings Collaborating with the wider team to resolve any guest issues or concerns Adhering to all health, safety, and security protocols Contributing to a positive, customer-focused team environment What we're looking for Previous experience in a customer service or front desk role, ideally within the hospitality industry Strong communication and interpersonal skills, with the ability to provide exceptional customer service Proficient in using reservation and booking systems, as well as other office software Excellent time management and multitasking abilities to handle various duties simultaneously A positive, friendly, and professional demeanour A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment What we offer Working week Tuesday, Wednesday and Thursday 4pm - 9.00pm, Friday and Saturday split shift starting at 11.30am -9.30pm 32-36 hours per week, Full time will be available. Sunday and Monday days off A culture that embraces work life balance About us The Woodhouse Bar and Grill is one of central Victoria’s leading restaurants. Headlining Australian artisan produce is our philosophy with a grand showcase of Australian best proteins cooked over our customized red gum grill and charcoal oven. As we are an ever-expanding business an opportunity has presented itself here at The Woodhouse Grill & Bar. We are seeking a friendly, positive, customer-focused team player with a strong hospitality background to join us in the role of reservations coordinator. The culture here is professional and welcoming, with regular training and upskilling provided. #J-18808-Ljbffr
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