Systems Support Officer
vor 4 Wochen
Overview Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Exclaim IT You provide friendly, fast system support for enterprise business applications used across the department and partner agencies. You work across first and second level support, focus on cloud-based applications, and support service delivery, upgrades, and continuous improvement in a large public sector environment. Responsibilities Provide first and second-level support for enterprise business applications. Resolve incidents and requests with internal teams and vendors against SLAs. Develop and maintain process documentation and SOPs. Advise stakeholders on system improvements aligned to business needs. Support system upgrades, testing, maintenance, and change releases. Coordinate incident response and emergency support activities. Participate in on-call and rostering arrangements for after-hours support. Contribute to operational projects and system enhancements. Promote knowledge sharing, teamwork, safety, equity, and positive culture. Highly desirable criteria Experience supporting laboratory system applications. Experience supporting MS SharePoint. Experience supporting MS Dynamics 365 and PowerApps. Experience supporting Atlassian applications. Experience participating in on call or rostered support. Exposure to enterprise cloud-based applications. Experience working within structured service management environments. Experience supporting large, complex public sector or similar organisations. Skills and experience Ability to manage priorities across multiple systems in a fast paced setting. Strong background in system support and administration. Understanding of business analysis and application design concepts. Ability to learn business processes quickly. Clear communication with technical and non-technical stakeholders. Strong adaptability and innovation during change. Opportunity to support modern cloud-based enterprise systems. Exposure to large-scale public-sector environments. Supportive team culture focused on learning and improvement. For a confidential chat, please contact Anissa on or via email at and we would be more than happy to provide you with additional information and assist in the application process. Please note that a National Police Check might be required as part of pre-employment screening. #J-18808-Ljbffr
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Systems Engineering Lead
vor 1 Tag
City of Brisbane, Österreich Wenco International Mining Systems VollzeitOverview Wenco International Mining Systems ( a subsidiary of Hitachi Construction Machinery (HCM), provides industry-leading technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations. Wenco has R&D offices located in Vancouver, Canada and Brisbane, Australia. This role is based in Brisbane. Reporting to...
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Systems Engineering Lead
vor 1 Tag
City of Brisbane, Österreich Wenco International Mining Systems VollzeitWenco International Mining Systems ( a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations. Wenco has R&D offices located in Vancouver, Canada and Brisbane, Australia. This role is based in Brisbane. Reporting...
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Systems Engineering Lead
vor 1 Tag
City of Brisbane, Österreich Wenco International Mining Systems VollzeitWenco International Mining Systems Wenco has R&D offices located in Vancouver, Canada and Brisbane, Australia. This role is based in Brisbane. Reporting to the Senior Software Engineering Manageer the Support Systems Engineering Manager will lead a specialized team serving as the critical bridge between Wenco's Support organization and Development teams....
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City of Brisbane, Österreich Wenco International Mining Systems Ltd VollzeitSystems Engineering Lead/Manager - Support (Autonomous Systems) | Brisbane, Australia Wenco International Mining Systems ( ), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations. Wenco has R&D offices located...
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