Guest Services Officer

An exciting opportunity to work in a holiday park in the beautiful coastal side of Narrabeen, NSW Sydney Lakeside Holiday Park is the newest caravan park to be proudly managed by BelgraviaPRO. Only 45 minutes from Sydney CBD, Sydney Lakeside Holiday Park boasts a fantastic location where Narrabeen Lake meets North Narrabeen surf beach. Guests can enjoy surfing, kayaking, fishing and stand-up paddle boarding. The holiday park offers a variety of accommodation types including cabins, villas, powered and unpowered sites for caravans and tents. It also features play areas for children and several amenity blocks with bathrooms, laundry and kitchen areas. The Role We are looking for bright and enthusiastic candidates to work in the role of Guest Services Officer at BelgraviaPRO's newly acquired caravan park, Sydney Lakeside Holiday Park . Reporting to the Park Manager, this role involves delivering exceptional service to our guests – face to face and over the phone – as well as assisting with administrative and hospitality tasks such as cleaning our guests cabins, amenities and common areas. About you You will be friendly, enthusiastic and available to work over a 7 day week roster including weekends, evenings and public holidays. You will bring to the role: Fantastic customer service; Professional and personable telephone manner; Experience with computerised booking systems and good computer skills; Willingness to learn and apply our systems and processes; Experience handling cash and EFTPOS transactions; Flexible attitude to hours, including availability on weekends and at short notice. Ensure the cleaning is completed in a timely manner Ability to work in a team environment Housekeeping and cleaning duties for all accommodation types and public areas Ensure accommodation and venue areas are cleaned and serviced to Housekeeping Standards Change linen, make beds, clean cabins/rooms, clean bathrooms and kitchens, replenish stock, and items in rooms The ability to follow direction and meet daily expectations Dispose of rubbish Vacuuming, mopping and sweeping of outdoor and indoor areas Spot cleaning Advising of any maintenance or WHS issues Fantastic customer service; Flexible attitude to hours, including availability on weekends and at short notice. Ensure the cleaning is completed in a timely manner Ability to work in a team environment but also solo ESSENTIAL Current CPR National Police Check clearance upon onboarding Working with Children's Check NSW or equivalent DESIRABLE RMS 9+ (Online Reservation System) experience preferred but not necessary Minimum 2 years experience in a similar role We can provide regular work for the right person; a stimulating and challenging work environment and Hospitality Award pay and conditions. The Company BelgraviaPRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks, we also offer Park Manager training through the company’s successful RTO. If you like the sound of us, then jump in and submit your resume by clicking on the apply now button. We’d love to hear from you We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These include: A dedicated contact person to receive expressions of interest in the job, and complete a verbal job application during which the person answers questions over the telephone. Allowing a short video submission describing their application for the job. Allowing a support person during an interview. We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. #J-18808-Ljbffr