Head of Delivery

Key SLT role reporting directly to Country Manager ANZ. Suited to an experienced Staffing Operations Leader. Are you a visionary leader ready to make a significant impact at Adecco Australia? As Head of Delivery, you'll report directly to the Country Manager and play a pivotal role in driving operational excellence, leading transformation, and delivering outstanding results for our enterprise clients. This is a senior leadership position, comparable in scope to a Chief Operating Officer, responsible for steering our national delivery strategy and managing our offshore Global Recruitment Centre (GRC) in Bangalore. We are the world's leading recruitment agency with more than 32,000 passionate full‑time employees in thousands of branches across 60 countries. We are committed to connecting organizations with the talent needed to succeed. In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day. Every year in Australia alone, we help thousands of people get into exciting new careers. At any given time, we have over 2,500 temporary employees working for us and each year we place more than 1,000 people into full‑time permanent roles. Description Strategic Delivery Leadership Champion the delivery of enterprise accounts, ensuring exceptional client service and operational consistency. Design and implement scalable frameworks that foster growth, agility, and client satisfaction. Collaborate with senior leadership to align delivery operations with Adecco's national strategy and transformation agenda. Global Talent Supply Chain & Offshore GRC Management Lead and optimise the performance of our offshore GRC team, integrating onshore and offshore operations. Drive innovation in sourcing, candidate pooling, and recruitment support, leveraging AI and Adecco's Info Platform. Partner with subject matter experts to refine workflows and embed new technologies. Operational Excellence & Compliance Monitor and improve delivery KPIs: fill rates, time‑to‑fill, client satisfaction, and safety compliance. Champion work health and safety initiatives and ensure regulatory alignment. Uphold Adecco's quality standards, audit protocols, and operational governance. People & Culture Build and inspire a high‑performing team, fostering a culture of accountability, collaboration, and continuous development. Lead regular coaching, performance reviews, and succession planning. Embody Adecco's values—passion, collaboration, inclusion, courage, and customer‑centricity—in every interaction. Own the P&L for delivery operations, driving profitability and cost control. Support commercial negotiations, pricing strategies, and margin optimisation. Collaborate with finance and sales to forecast performance and identify growth opportunities. Profile Bachelor's degree in business or related field. 5–10 years' senior operational leadership experience in staffing or workforce solutions. Proven success managing large‑scale delivery teams and offshore operations. Strong commercial acumen with P&L literacy. Exceptional stakeholder engagement and leadership skills. Familiarity with recruitment platforms, workforce analytics, and compliance frameworks. Confident, inclusive, and accountable leadership style. Excellent communication, coaching, and organisational skills. High emotional intelligence and interpersonal awareness. Skilled at motivating and developing others. Job Offer Join a global leader in workforce solutions, where your leadership will shape the future of talent delivery in Australia. We offer a dynamic environment, opportunities for growth, and the chance to make a real difference. #J-18808-Ljbffr