Consumer Retention, Marketing Manager
vor 3 Wochen
About the Team As Retention Marketing Manager you will be responsible for communications and programs that increase retention and engagement of our customers across email, SMS, push notifications and in-app messaging. In this role, you will own the top level CRM strategy and key metrics for Australia. This person will closely collaborate with our Australian leadership and operating teams to identify business opportunities, and then work quickly to craft and implement CRM programs to move metrics for the market and over-deliver against customer expectations. About the Role This is a leadership role, managing and growing a talented team of Retention Marketers. You will report into the Senior Manager, Retention Marketing. This is a hybrid role, with 3 days in-office and 2 days remote. You’re excited about this opportunity because you will… Lead CRM strategy and execution for Australian customers across email, push, and in-app channels, driving engagement and retention. Design and optimise customer journeys including segmentation, triggers, automations, and personalised content to address key pain points and improve experience. Develop and execute testing frameworks (A/B and multivariate), leveraging data to measure impact, identify trends, and continuously refine campaigns. Partner with product and strategy teams to align CRM initiatives with growth priorities in a rapidly expanding market. Report and recommend strategies by defining KPIs, analysing results, and shaping go-forward plans to maximise business impact in Australia. We’re excited about you because… 7+ years’ experience in retention marketing or customer engagement , with a proven track record of delivering profitable, multi-channel CRM programs. Expertise in CRM technologies and data , including ESPs, segmentation tools, complex data structures, and reporting frameworks. Strong analytical and strategic skills , able to define KPIs, optimise campaigns, and balance tactical execution with long-term strategy. Proven leadership and collaboration abilities , with experience aligning cross-functional teams, managing budgets, and influencing stakeholders. Deep knowledge of the Australian market , coupled with a Bachelor’s degree. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr
-
Consumer Retention, Marketing Manager
vor 4 Wochen
Council of the City of Sydney, Österreich DoorDash Technologies Australia Pty Ltd VollzeitAbout the Team As Retention Marketing Manager you will be responsible for communications and programs that increase retention and engagement of our customers across email, SMS, push notifications and in-app messaging. In this role, you will own the top level CRM strategy and key metrics for Australia. This person will closely collaborate with our Australian...
-
Senior Marketing Manager
vor 3 Wochen
Council of the City of Sydney, Österreich TPG Telecom VollzeitSenior Marketing Manager - Postpaid Retention role at TPG Telecom The Senior Marketing Manager Mobile and MBB Retention is a pivotal role in the Lifecycle Management team responsible for developing and executing data driven strategies to retain the customer base and revenue of the Vodafone Mobile and MBB products. This includes identifying at‑risk...
-
Digital Sales Manager – Motor
vor 4 Wochen
Council of the City of Sydney, Österreich Consumer Insurance VollzeitDigital Sales Manager Motor (Consumer Insurance) Job No: Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various Fixed Term Full Time Insurance Pay Band 6 Digital Sales Manager Motor (Consumer Insurance) 15-Month Fixed Term Contract Location Sydney Melbourne or Brisbane Shape the future of digital Motor Insurance...
-
Marketing Manager – Travel
vor 4 Wochen
Council of the City of Sydney, Österreich Travelsphere Talent VollzeitMarketing Manager – Travel (Brand & Consumer Campaigns) Travel industry marketing experience is essential. Salary guide: up to $100,000 + super This role requires a Manager / Senior Executive Level experience. Applications without travel or tourism experience will not be considered. Responsibilities Own and deliver integrated consumer marketing campaigns...
-
Consumer Strategy
Vor 4 Tagen
City of Melbourne, Österreich Uber Vollzeit#GreatMindsDontThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team UberEats has...
-
Australian CRM
vor 3 Wochen
City of Melbourne, Österreich DoorDash Technologies Australia Pty Ltd VollzeitA leading logistics company is seeking a Retention Marketing Manager to enhance customer engagement across Australia. This hybrid role requires expertise in CRM strategy and execution, with a focus on multi-channel initiatives. Candidates should have over 7 years of experience in retention marketing, and strong analytical skills. The position involves...
-
Marketing Manager, Growth and Retention
Vor 4 Tagen
City of Melbourne, Österreich The Vanguard Group VollzeitAbout Vanguard More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Senior Marketing Manager – Postpaid Retention
vor 3 Wochen
Council of the City of Sydney, Österreich TPG Telecom VollzeitAn Australian telecommunications company is looking for a Senior Marketing Manager specializing in Postpaid Retention. This pivotal role involves developing data-driven strategies to improve customer retention, analyzing churn metrics, and leading a dedicated team. Responsibilities include collaborating with cross-functional teams, using data analysis to...
-
Growth Marketing Manager
vor 3 Wochen
City of Brisbane, Österreich Trapeze Group ANZ VollzeitA leading public transport technology firm in Brisbane is seeking a Marketing Manager to drive growth through effective marketing strategies. The role involves developing comprehensive sales pipelines, collaborating across teams, and enhancing customer retention using advanced digital tools. Ideal candidates should have experience in B2B marketing, a...
-
Consumer Strategy
vor 3 Wochen
City of Melbourne, Österreich Uber Vollzeit#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About the Team: UberEats...
