Guest Service Expert Team Leader
Vor 5 Tagen
Description The Westin Perth is seeking a passionate and experienced Guest Service Expert Team Leader to join our Front Office team. Our Company Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and 8000 properties youll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands Your World. Our Brand The more you travel the more your well-being can get left theres a place that doesnt come with that the team at The Westin Perth enhance your senses and find your balance withour signature wellness programs. With a focus on Eat Sleep and Move Well we have designed guest experiences that enhance wellness on the a place where youre given a choice not just to get up but to rise. Rise with Westin Perth The Westin Perth is a luxury retreat perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation 5-star amenities and a dynamic City Centre location. Responsibilities Lead and support the Service Express team to ensure smooth daily operations Organize confirm and oversee guest check-ins / check-outs reservations and billing processes Respond to guest requests and ensure timely resolution including follow-ups from previous shifts Provide guidance and training to team members fostering a culture of excellence and accountability Maintain accurate records run daily reports / logs and complete cashier duties Ensure compliance with safety security and operational standards Act as a role model in delivering warm professional and anticipatory service Assist with food & beverage orders and coordinate with other departments as needed Support MODs and Loss Prevention with incident reporting and guest concernsUphold Marriotts standards of appearance confidentiality and guest engagement Skills & Experience Previous experience in Front Office or Guest Services ideally in a supervisory capacity Proficiency in OPERA or similar hotel management systems Strong communication and interpersonal skills Ability to lead by example and motivate a team A passion for hospitality and delivering memorable guest experiences Confidence in handling guest concerns with professionalism and empathy Flexibility to work varied shifts including weekends and public holidays Physical ability to stand walk and lift up to 10kg as needed What you will enjoy Parental leave Birthday leave Long service leave portability across all 30 Marriott Brands Travel & stay benefits including eligibility into our Bonvoy loyalty program Incentive recognition and wellbeing programs Excellent career growth and learning opportunities Access to Employee Assistance Programs Only successful candidates will be contacted. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr
-
Practice Leader
Vor 5 Tagen
Perth, Österreich Team Leader VollzeitPractice Leader (Team Leader – Disability) – Perth We're on the lookout for a passionate and experienced Practice Leader to join our Operations Team in the greater Perth area. If you're ready to lead with purpose and make a real impact, we'd love to hear from you! Part‑time role SCHADS Level 3 Pay Point 2 Mt Pleasant base Lead a team of dedicated...
-
Disability Practice Leader
Vor 5 Tagen
Perth, Österreich Team Leader VollzeitA community support organization in Perth is seeking a Practice Leader to guide a team in delivering person-centered services. This part-time role involves supervising dedicated support professionals, promoting best practices, and ensuring safety and compliance. The ideal candidate will have strong leadership skills and a commitment to diversity and ethical...
-
Guest Service Team Leader — Luxury Front Office
Vor 3 Tagen
Perth, Österreich Marriott Hotels Resorts VollzeitA luxury hotel in Perth is seeking a passionate Guest Service Expert Team Leader to enhance operations within the Front Office team. The ideal candidate will lead the Service Express team, manage guest check-ins/check-outs, and ensure a high standard of service delivery. Applicants must have previous Front Office experience, proficiency in hotel management...
-
Guest Experience Expert – Elite Service
vor 2 Wochen
Perth, Österreich The Ritz-Carlton VollzeitA prestigious luxury hotel in Perth is seeking a Guest Experience Expert to provide exceptional customer service. This role involves greeting guests, managing check-ins and check-outs, coordinating with housekeeping, and addressing guest requests. The ideal candidate will have excellent communication skills, relevant certifications, and a passion for...
-
Guest Experience Expert
vor 2 Wochen
Perth, Österreich The Ritz-Carlton VollzeitGuest Experience Expert (Service Experience) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues...
-
Guest Experience Expert
vor 1 Woche
Perth, Österreich The Ritz-Carlton VollzeitGuest Experience Expert (Service Experience) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals, Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues...
-
Guest Services Supervisor: Front Office Lead
vor 2 Wochen
Perth, Österreich Quest Serviced Apartments Pty VollzeitA hospitality service provider in Perth is seeking a part-time Guest Services Supervisor to lead the reception team. This role involves delivering exceptional guest experiences, supporting team management, and handling various reception tasks. Ideal candidates should have prior experience in hotel reception and possess strong leadership skills. The position...
-
Guest Experience Specialist
Vor 5 Tagen
Perth, Österreich The Ritz-Carlton Hotel Company, L.L.C. VollzeitA luxury hotel brand in Perth seeks a Guest Experience Expert to ensure exceptional service delivery and uphold the organization's Gold Standards. This entry-level, full-time position involves engaging with guests, processing check-ins / outs, and responding to requests. Ideal candidates demonstrate a passion for customer service and possess the required...
-
Guest Services Supervisor: Front Office Lead
vor 2 Wochen
Perth, Österreich at VollzeitA leading hotel operator in Perth is seeking a part-time Guest Services Supervisor to lead the reception team. This role involves customer service, staff management, and operational responsibilities in a dynamic hospitality environment. The ideal candidate has strong leadership skills, relevant experience, and a passion for guest relations. Join a supportive...
-
Retail Floor Leader | Inspire Guests
vor 1 Woche
Perth, Österreich at VollzeitAn innovative performance apparel company is seeking a Key Leader for their retail store in Booragoon, Perth. This role involves leading a team to enhance guest experiences while managing daily store operations. Ideal candidates should possess strong leadership skills, a focus on guest satisfaction, and the ability to adapt to changing business needs. The...
