Complaints & Resolution Specialist
vor 2 Wochen
Join to apply for the Complaints & Resolution Specialist role at MUFG Pension & Market Services A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Are you passionate about delivering exceptional customer experiences and solving complex issues? We’re looking for a Complaints & Resolution Specialist to investigate, resolve, and respond to escalated complaints with precision and empathy—helping us improve member outcomes and reduce complaint volumes. What You’ll Do Manage end-to-end complaint resolution within legislative timeframes. Provide clear, high-quality written responses to members, employers, and clients. Identify systemic issues and drive process improvements for better experiences. Collaborate across teams to ensure compliance and deliver service excellence. What You Bring Strong superannuation knowledge and complaints handling experience. Exceptional communication, problem-solving, and analytical skills. Ability to manage ambiguity, meet deadlines, and deliver results. A continuous improvement mindset with attention to detail and risk awareness. Why Join Us? Make a real impact on member and employer experiences. Work in a collaborative environment that values innovation and accountability. Be part of a team that embraces challenges as opportunities for growth. Flexible hybrid working arrangements (50% in office) Ready to turn complaints into solutions? Apply now and help us shape a better future for our members Seniority level Not Applicable Employment type Full-time Job function Other #J-18808-Ljbffr
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Dispute Resolution Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Australian Financial Complaints Authority VollzeitJoin to apply for the Dispute Resolution Specialist - Superannuation role at Australian Financial Complaints Authority Company Description Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitFairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitDispute Resolution Specialist – General Insurance at Australian Financial Complaints Authority Location: Melbourne, Victoria, Australia Seniority level: Not Applicable Employment type: Full-time Job function: Finance Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints...
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Dispute Resolution Specialist
vor 7 Stunden
City of Melbourne, Österreich Australian Financial Complaints Authority Limited VollzeitDispute Resolution Specialist – General Insurance Australian Financial Complaints Authority Join to apply for the Dispute Resolution Specialist - General Insurance role at Australian Financial Complaints Authority Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitA financial ombudsman organization in Victoria is seeking a Dispute Resolution Specialist to manage complex cases and drive financial fairness. The role involves reviewing complaints, communicating effectively with stakeholders, and employing strategic thinking. Candidates with experience in complaint handling and strong organizational skills are encouraged...
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Senior Dispute Resolution Specialist
vor 7 Stunden
City of Melbourne, Österreich Australian Financial Complaints Authority Limited VollzeitSenior Dispute Resolution Specialist – Superannuation Australian Financial Complaints Authority Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial ombudsman, we’re championing positive...
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Dispute Resolution Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Australian Financial Complaints Authority VollzeitOverview Join to apply for the Dispute Resolution Specialist - General Insurance role at Australian Financial Complaints Authority (AFCA) . Company Description AFCA is a not-for-profit and progressive financial ombudsman committed to delivering world-class, independent complaints resolution for Australians. Our inclusive leadership values every voice. We...
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General Insurance Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitA financial ombudsman organization in Melbourne seeks a Dispute Resolution Specialist to facilitate and resolve complaints in the general insurance sector. The role involves reviewing complaints, conducting investigations, and applying compliance criteria effectively. Ideal candidates should have experience in financial services with strong communication and...
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Hybrid Dispute Resolution Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Australian Financial Complaints Authority VollzeitA financial complaints authority in New South Wales is seeking a Dispute Resolution Specialist to handle complex cases in their Superannuation team. This role involves reviewing complaints, working collaboratively to resolve issues, and applying relevant legal codes. Ideal candidates will possess strong communication, organizational, and negotiation skills....
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Health Complaints Intake
vor 8 Stunden
City of Brisbane, Österreich Queensland Government VollzeitA state government agency in Brisbane is seeking a Complaints Intake and Resolution Officer to manage health service complaints and provide resolution advice. This role involves receiving, analysing, and triaging complaints while delivering accurate communication to stakeholders. The ideal candidate will facilitate dispute resolutions and ensure compliance...
