Patient Services Team Leader

vor 2 Wochen


Adelaide, Österreich Monash IVF Group Vollzeit

Repromed are leading the future of reproductive care
Repromed, part of the Monash IVF Group, is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Repromed values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Discounts on MIVFG fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities
Reporting to the Head Clinical Scientist (Genetics), this newly created position will lead the Patient Services team (Genetics and Ultrasound), which is accountable for providing high quality medical administration for Ultrasound, NEST, genetic carrier screening and other genetic screening patients, clinicians, genetics scientists and external stakeholders.

The Patient Services Team Leader (Genetics and Ultrasound) will work collaboratively with other departmental leaders to ensure the team fully delivers the care and services promised to patients, clinicians and other stakeholders.

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation. Understanding there are ups and down in reproductive health, the Patient Services Team Leader (Genetics & Ultrasound) will be sensitive to the needs of patients and their team and will endeavour to maintain a critical eye to detail and focus on patient and people outcomes.

You will be required to occasionally work Saturday mornings, and later weekday nights.

In addition, ideally you will bring the following skills and attributes:

  • Provide excellent service and care to Repromed and Monash IVF patients and clients
  • Lead, manage and mentor the Patient Services (Genetics & Ultrasound) team whilst communicating performance expectations
  • Staff rostering, leave management, authorisation of timesheets experience
  • In consultation with the Head Clinical Scientist (Genetics), make decisions and troubleshoot any issues that arise in the day-to-day management of the business, including patient feedback.
  • Escalate unresolved patient feedback and complaints.
  • Provide a professional telephony and reception service
  • Ensure a smooth, transparent pathway for ultrasound and genetics patients throughout their journey
  • Develop and implement processes which allow for documentation and evaluation of the standards of service provided.
  • General administration services.
  • Work collaboratively with other departments and departmental leaders to ensure patient expectations and met.
  • Collaborative approach to problem solving
  • Superior organisation and time management skills with proven ability to multitask
  • Advanced Microsoft Office Skills
  • A willingness to fit in and embrace the Monash IVF Group Principles: Care, Collaborate, Communicate, Commitment and Create.

If you’re ready to join the brave leaders of reproductive care, please follow the link below.



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