People and Operations Manager

vor 3 Wochen


Adelaide, Österreich at Vollzeit

We are seeking an experienced People and Operations Manager to support the smooth, efficient and people-focused running of our clinics. Working closely with the Business Manager and clinical leadership team, this role oversees daily practice operations, HR functions, workforce planning, service delivery and quality improvement across multiple clinic sites. This is a hands on leadership role suited to someone who enjoys balancing strategy with day to day problem solving. You’ll foster a positive team culture, support high quality patient experiences, ensure compliance and accreditation standards are met and help maintain the sustainability and performance of all clinic services. Key Responsibilities Operational Management Oversee daily clinic operations, workflows and patient flow across all sites. Maintain policies, procedures, accreditation readiness and compliance. Monitor operational KPIs and drive efficiency improvements. Manage facilities, procurement, stock control and contractor coordination. Produce operational reports and support service growth initiatives. Human Resources and Positive Leadership Support recruitment, onboarding and workforce planning. Coordinate staff training, performance development and wellbeing initiatives. Manage employee relations and ensure HR compliance. Lead staff communication, team culture and collaborative ways of working. Oversee rosters and leave management to ensure service continuity. Financial and Business Administration Oversee accurate billing, accounts receivable/payable and debt management. Support payroll processing, entitlements and financial compliance. Contribute to budgets, forecasting and monthly reporting. Promote a positive, patient-centred service environment. Assist with complex patient enquiries, feedback and complaint resolution. Safety, Quality and Continuous Improvement Lead risk management, incident reporting and quality improvement activities. Support clinical governance, accreditation and service development initiatives. Skills and Experience Required Experience in a management or senior administration role (healthcare or similar professional services preferred). Strong operational, HR and staff leadership capabilities. Experience in financial administration including billing, payroll and reporting. Ability to build strong relationships with clinicians, staff and external stakeholders. High level proficiency in practice management and Microsoft Office systems. Excellent organisational, problem solving and communication skills. Certificate/Diploma in Practice Management or similar. Experience with Xero payroll and HealthTrack (or similar clinical software). Knowledge of Medicare and private health billing processes. To apply, please submit your cover letter addressing the key selection criteria, along with your resume, by clicking "Apply". If you have any questions or would like to discuss the role confidentially, please feel free to contact Gemma Gough, Business Manager via email #J-18808-Ljbffr


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