General Manager – Business Services

Senior General Manager – Business Services (Finance, ICT & Business Support) Senior GM role leading Finance, ICT and business services, driving strategy, governance and organisational performance. The Client Our client is a respected community‑focused organisation delivering a broad range of social, educational and support services across the region. With a strong commitment to quality, accessibility and positive community outcomes, they provide vital programs that strengthen individuals, families and communities. Their teams operate with purpose, integrity and compassion, supported by a professional and values‑driven leadership group. The Opportunity A rare senior leadership opportunity has become available for a General Manager – Business Services, responsible for leading Finance, ICT and core business support functions. This role plays a key part in organisational strategy, governance and long‑term sustainability, contributing directly to service excellence and operational performance. Key Responsibilities Providing strategic leadership across Finance, ICT and Business Services, ensuring alignment with organisational goals, funding requirements and best‑practice standards. Leading the development, implementation and review of business support strategies, policies, procedures and quality systems across the organisation. Overseeing financial management, including budgeting, reporting, audits, contract compliance and performance monitoring. Managing a multidisciplinary team, fostering a supportive, collaborative and high‑performance culture with strong supervision, development and workforce capability. Coordinating contract management, risk oversight, legislative compliance and key governance functions including board reporting. Maintaining strong stakeholder relationships and representing the organisation in external forums, advocating for improvement and sustainability. Managing organisational data and information systems, ensuring secure, compliant and contemporary ICT practices that support operational effectiveness. Driving continuous improvement, quality assurance and service enhancement initiatives across business services. Your Skills & Experience Tertiary qualifications in Business Management, Accounting, Finance, Project Management or related field (CA/CPA strongly preferred). Extensive experience in financial management, reporting, budgeting and audit processes. Proven leadership experience managing multidisciplinary teams in a complex environment, ideally within community services. Strong understanding of governance, risk, compliance, quality frameworks and contractual obligations. Demonstrated ability to implement and maintain robust policies, procedures and quality systems. Highly developed communication, interpersonal and stakeholder engagement skills, able to build strong relationships across all levels. Experience managing ICT environments, data systems and operational technology frameworks. Ability to manage multiple priorities, lead innovation and drive operational improvement. Current Blue Card, NDIS Worker Screening (or ability to obtain), National Police Check and a valid driver’s licence. The Offer Senior leadership role with meaningful impact across a community‑focused organisation. Full‑time position at a senior award level (SCHADS Level 8). Opportunity to influence strategy, culture, quality and organisational growth. Supportive executive leadership team and a values‑driven workplace. Genuine commitment to staff wellbeing, capability building and professional development. A purposeful role contributing to positive outcomes for communities across the region. How to Apply To apply online, click “apply” at the top of this page, or contact Sally Mlikota on 07 4051 9*** or *****@cbcstaff.com.au for a confidential discussion. This role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status. Job Reference: /SM #J-18808-Ljbffr