Motel Manager

Motel Manager Labour Support Group invites applications for the Motel Manager role at Horsham Mid City Court Motel, a hospitality business located in Horsham, VIC. The Client Horsham Mid City Court Motel operates a motel business in Horsham in VIC. They are looking for an experienced and competent Motel Manager to oversee the hotel motel operations. The Role The position is a full‑time role with an annual salary range of $80,000 to $84,000 plus superannuation. Responsibilities Manage, organise and control overall accommodation, restaurant, and guest services of the motel. Supervise and delegate duties to supervisors and prepare work schedules for them. Supervise all sections and improvements in operation to identify opportunities to improve service standards. Plan and organize departmental periodical training sessions for staff. Ensure good communication and cooperation between the front office department and other departments. Perform all duties applicable to the night shift, ensuring all reports, system checks and run‑of‑the‑day (date system change) are performed to standards and motel requirements. Control and manage expenses of all motel departments. Liaise closely with Housekeeping to ensure that optimum number of rooms/suites are available and all incoming guests requirements are met. Actively take part in sales activity within the hotel, including referral of leads to the Sales office. Read all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, and update and correct information in accommodation software accordingly. Conduct regular inspections of areas directly under the manager’s responsibility. Meet regularly with supervisors to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instructions from management. Meet on a monthly basis with all team members in the department to convey information and discuss technical queries and solve any problems employees may encounter. Monitor systems development processes to ensure successful project completion. Requirements Relevant tertiary qualifications in Hospitality or Hotel Management. At least 1 year of relevant professional experience in a similar role. At least 1 year of experience managing daily hotel or motel operations, including front office, housekeeping, and guest services. At least 1 year of experience leading a team and in staff supervision, scheduling, and performance management. At least 1 year of experience in financial management, including budgeting, cost control, and revenue forecasting. At least 1 year of experience in handling customer relations, resolving guest complaints, and ensuring service excellence. Ability to work under pressure to meet strict deadlines. Excellent written and verbal communication skills. Ability to multitask while maintaining a calm and efficient demeanour. Enthusiasm, energy and a “can do” attitude. Two contactable referees to be included in the resume. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Human Resources Services Referrals increase your chances of interviewing at Labour Support Group by 2×. Get notified about new Hotel Manager jobs in Horsham, Victoria, Australia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr