Technology Product Owner
Vor 2 Tagen
Product Owner – Contact Centre Technology Jetstar is looking for a Product Owner to shape and enhance our contact centre systems to deliver exceptional customer experiences and commercial success. The role focuses on ensuring systems operate seamlessly, issues are resolved promptly, and technology solutions are optimised to support the business strategy. Key Responsibilities Own the Contact Centre Technology product with a focus on keeping the technology running smoothly, resolving issues quickly, and improving operational performance. Manage and prioritise operational escalations and system issues, working closely with service teams, vendors, and internal stakeholders to resolve problems and keep contact centre operations on track. Define and communicate a clear product vision and strategic roadmap for Contact Centre Technology, while maintaining a practical, tactical backlog aligned to operational needs, customer priorities, and continuous enhancements that strengthen experience, engagement, and reliability. Champion Cyber Security and best practice, ensuring all contact centre technology solutions adhere to cyber, security, regulatory, and compliance requirements as set out by the Qantas Group. Continuously monitor product performance and enhance products supporting customer and contact centre experiences through data‑driven decision‑making. Build strong cross‑functional partnerships internally and externally to align technology initiatives with broader company goals and ensure successful product development. What You Will Bring Tertiary education in Business, Engineering, Information Systems, Computer Science, or relevant industry experience. Product Management & Agile expertise with a strong understanding of Product Management principles, Agile Methodologies, and the ability to manage product independently. Incident management and resolution experience – demonstrated ability to manage operational escalations, issue resolution, and problem‑solving in fast‑paced environments. Strong technical documentation skills and the ability to document processes effectively. Contact Centre Tech experience is advantageous; experience working with similar technical products (e.g., Genesys Solutions) is good to have. Vendor management & ability to manage internal and external stakeholder relationships. Excellent interpersonal, influencing, and negotiation skills, with the ability to communicate complex ideas clearly. Self‑motivation & organisation; proactive approach with the ability to multi‑task, meet deadlines, and manage shifting priorities. Curiosity to learn, staying current with ever‑evolving technology and role development. Benefits & Culture Live the travel dream – you and your nominated travel companions can take‑off more with our famous Qantas Group Staff Travel discount. Make work feel like a holiday – join a fun, driven team where work feels like a holiday. Our people take every opportunity to take‑off together and help their teammates soar. There’s a place for everyone – we invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture. We welcome applications from anyone who wants to take‑off with us. If you have support or access requirements, just reach out and let us know what you need. Application Deadline Applications will close by the 9th of Jan 2026. #J-18808-Ljbffr
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Technology Product Owner
Vor 2 Tagen
City of Melbourne, Österreich Qantas Airways VollzeitThe Product Owner – Contact Centre Technology plays a pivotal role in shaping and enhancing Jetstar’s contact centre systems to deliver exceptional customer experiences and commercial success. They are responsible for driving the evolution and reliability of Jetstar’s contact centre technology. The key focus of the role is on ensuring systems operate...
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Technology Product Owner
Vor 2 Tagen
City of Melbourne, Österreich Qantas Airways VollzeitThe Product Owner – Contact Centre Technology plays a pivotal role in shapingand enhancing Jetstar’s contact centre systems to deliver exceptional customer experiences and commercial success. They are responsible for driving the evolution and reliability of Jetstar’s contact centre technology. The key focus of the role is on ensuring systems operate...
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