Chief Commercial Officer

We are seeking a world-class Chief Commercial Officer to lead FrankieOne’s global go-to-market functions and drive the next stage of our growth. Reporting directly to the CEO and sitting on the Executive Leadership Team, this role is both strategic and hands-on, leading enterprise sales, account management, customer success, marketing, partnerships, and implementations. The CCO will own the full commercial lifecycle from demand generation through to customer retention and expansion. They will be deeply involved in securing and closing large, complex enterprise deals while ensuring our global teams deliver exceptional customer experiences. This includes overseeing deal structuring, complex negotiation, and long-cycle enterprise sales strategy. FrankieOne is a highly tech-enabled and tech-savvy organisation. We are early adopters of cutting-edge sales, marketing, and partnerships technologies, including AI-driven initiatives, to maximise opportunities, improve efficiencies, and drive performance. The CCO must be equally forward-thinking and adept at leveraging the latest tools, platforms, and processes to scale revenue and optimise every stage of the commercial funnel. Key Responsibilities Lead and inspire the global commercial organisation, including Sales, Marketing, Partnerships, Implementations, Account Management, and Customer Success. Own and deliver revenue growth targets across all regions and sectors, maintaining our high growth year on year. Drive a high-performance, metrics-driven culture across all commercial functions, ensuring clear accountability and measurable success. Personally lead and support major enterprise deals, including deal structuring, commercial negotiation, and complex multi-stakeholder engagement with tier 1 banks and global fintechs. Partner with Product and Engineering leadership to ensure market feedback and customer needs are embedded into the product roadmap. Optimise the full customer lifecycle, from acquisition to onboarding, retention, and expansion, ensuring a consistent and exceptional customer experience. Establish and execute the global go-to-market strategy, including territory planning, market segmentation, and account prioritisation. Leverage advanced sales, marketing, and partnerships tools, automation platforms, and AI-driven solutions to increase efficiency, target the right opportunities, and accelerate sales cycles. Work closely with the CEO, Head of Sales, and ELT to shape company strategy and identify new market opportunities. Ensure operational excellence across all commercial processes, including forecasting, pipeline management, and reporting. Represent FrankieOne externally at key industry events, conferences, and in media engagements. What We’re Looking For Proven success as a CCO, CRO, or senior commercial leader in a high-growth fintech, identity, or fraud environment. Experience leading large, multi-disciplinary go-to-market teams across sales, marketing, partnerships, implementations, and customer success. Deep enterprise bank/fintech sales experience, ideally with identity, fraud, compliance, or fintech products, and a track record of closing complex, high-value deals. Strong expertise in deal structuring and commercial negotiation at enterprise level. Ability to manage and shorten long sales cycles while maintaining high win rates in competitive markets. Strong strategic thinker with the ability to execute tactically and lead from the front on major deals. Global experience and cultural fluency, with a track record of operating in multiple regions and markets. Highly proficient in modern sales, marketing, and partnerships technologies, including AI-powered tools, CRM, automation platforms, and analytics systems. Data-driven decision maker with strong forecasting and operational discipline. Exceptional communicator, negotiator, and relationship builder at C-suite level. Experience in regulated industries highly desirable. Why FrankieOne High-growth, purpose-led company in a mission-critical space. Exceptional team, low ego, fast-moving. Opportunity to own and shape the entire product function. Hybrid flexible work with regular team offsites and strategy sessions. Competitive salary + ESOP + benefits. #J-18808-Ljbffr