Senior Manager

Senior Manager - DX Training Australian Red Cross Lifeblood 16:00 - months full‑time, fixed‑term, hybrid work model with WFH flexibility. Lead the delivery and continuous improvement of training programs that ensure workforce capability, compliance and excellence across the DX function. Salary circa $160k + superannuation + salary packaging. About the role The Senior Manager, DX Training is responsible for leading the delivery and continuous improvement of training programs that ensure workforce capability, compliance and excellence across the DX function. This role oversees the full training lifecycle from induction and onboarding of new starters to annual competency assessments and refresher training, ensuring alignment with clinical, GMP, HSE and customer‑centric standards. Working in close partnership with the central Learning & Development team, the role ensures enterprise learning strategies, frameworks and design principles are effectively applied within DX to meet operational and regulatory needs. Key responsibilities include ownership and development of training content and documentation, delivery of classroom and practical training, and integration of learning initiatives such as the Excellence in Collections and Eligibility programs, Donor Centre Manager and Session Leader Essentials. The role is a key partner in supporting the implementation of the Future of Learning strategy for DX and ensures network‑wide competency while supporting critical skill areas including de‑escalation, CPR and First Aid. Qualifications & Skills Ability to design and implement training strategies aligned with organisational goals across a large and geographically diverse business unit Solid knowledge of contemporary, evidence‑based learning & development practices and learning theory, with proven ability to turn these into practice in an organisational environment Proven capability to lead diverse training teams, including Skills Coaches and Assessors, educators and project stakeholders, while fostering a culture of continuous improvement Ability to build and manage annual competency assessments, refresher training and credentialing pathways Ownership of training documentation and learning records, ensuring compliance with GMP, HSE and clinical standards Strong analytical skills to evaluate training effectiveness and inform continuous improvement Ability to work with clinical, operational and quality teams to ensure training meets business and regulatory needs Excellent verbal and written communication skills to engage learners, leaders and external partners Benefits Generous salary packaging program Access to rewards: discounts on insurance, groceries, food & beverage, department stores, travel and more Diverse and inclusive culture supporting wellbeing and work/life balance Next Steps When it comes to recruitment we like to move fast, so we progress suitable candidates through the hiring process as soon as we can. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. If selected, you’ll be required to complete a few background checks and we’ll help you through this process. If you require any adjustments to feel more supported during our recruitment process, please reach out to us. For further details on this position, please reach out to Tayler at  (please note we cannot accept applications via email, so please apply online). This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion. Seniority level Mid‑Senior level Employment type Contract12 months fixed‑term full‑time Job function Customer Service, Education and Training Industries Hospitals and Health Care, Non‑profit Organizations, Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Australian Red Cross Lifeblood by 2x. #J-18808-Ljbffr