Senior Network Monitoring Specialist

NSW Department of Education – Sydney CBD NSW At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing Full Time Position A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months Competitive remuneration ranging from $129,464 to $142,665 plus super & annual leave loading. We are seeking a seasoned, technically skilled Senior Network Monitoring Specialist to join our Network Engineering team. This role centres on monitoring, analysis, reporting, and performance tuning to ensure top‑tier network performance, availability, reliability, integrity, and usability. You’ll develop advanced monitoring tools, troubleshoot complex performance issues, analyse traffic, and deliver capacity planning solutions—while aligning with IT Service Management practices and participating in after‑hours on‑call as needed. Monitor and analyse traffic and congestion across network routes and links; produce regular and ad hoc management reports, dashboards, and insights for leadership. Proactively resolve network quality, service degradation, and capacity issues with action plans or escalation as required. Contribute to performance, capability, and availability plans; design testing strategies; and document performance metrics (KPIs) such as availability, utilisation, throughput, goodput, and latency. Collaborate with stakeholders, vendors, and IT teams to define targets, thresholds, and measurement frameworks; help select and develop performance and quality management tools for current and future technologies. Maintain accurate records, ensure timely communications, and foster strong stakeholder relationships to enable seamless ICT delivery and high‑quality project outcomes in line with the IT Directorate’s methodology. Sustain service integrity while supporting strategic initiatives in a large‑scale, complex environment with internal and external suppliers. For further information please click here to view the role description About you Industry certification in relevant technologies or equivalent industry experience. Senior‑level experience in network engineering with a focus on monitoring, analytics, and performance tuning. Proven ability to develop monitoring tools, perform traffic analysis, and deliver capacity planning solutions. Strong collaboration skills across cross‑functional teams, vendors, and stakeholders. Demonstrated track record of delivering in line with ITSM practices and project management frameworks. Ability to work in a dynamic, large‑scale environment and manage after‑hours on‑call requirements. Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Participation in an after‑hours on call roster as required. Demonstrated understanding of and commitment to the value of public education. Flexible working arrangements Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre‑employment screening for this role which includes a National Criminal History Check. As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non‑child‑related role. Employer obligations only apply while the WWCC is valid. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing Date: Monday 8 December 2025 at 11:59pm For role enquiries please contact Jonathan at ***************@det.nsw.edu.au We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (*********@det.nsw.edu.au ) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. Please note due to the NSW Government closedown period (Wednesday, 24 December 2025 – Sunday, 12 January 2026) applications for this recruitment may not be reviewed until mid‑January 2026. #J-18808-Ljbffr