ICT Service Desk Specialist

ICT Service Desk Specialist Limited Term Full Time | Until February 2027 Box Hill Hospital | 5 weeks annual leave + monthly ADO Salary + Salary Packaging options + Super Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”. This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future. About the role The role of the ICT Service Desk Specialist is a customer facing role, primarily responsible for the logging, resolution and escalation of ICT service incidents. The role will work primarily on the EH ICT Service Desk and includes acting as a primary contact point for staff requiring assistance from the ICT department. About you To be successful in this role you will possess An ability to deliver the high-quality support critical for achieving business goals Customer service focused with a positive “can do attitude” To identify and resolve incidents as and when reported. To assist users in the efficient use of ICT systems. As a key member of the EH ICT Service Desk you will undertake. As per the attached Eastern Health ICT Service Level Agreement Handle complaints and facilitate job escalations when issues arise First point of contact and filtering for all user enquiries and requests into ICT dept. Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment. What we offer Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here Mentor and Shadowing program Access to discovery days across our 50 sites Study and professional development leave Friendly & supportive teams Commitment to Diversity, Equity and Inclusion Fitness Passport for work-life balance Employee Assistance program accessible to you and your loved ones Flexible working hours and excellent entitlements Salary packaging options and an employee benefits scheme Access to Private Health Insurance offers Digital upskilling, such as excel and Power-Bi training Cafes at all of our hospitals Next Steps Apply online if you feel we are a good match, you have the skills and qualities to make a difference and you are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check. Good to know We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. Advertising may end before the closing date. We do not accept recruitment agency application If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles. Contact Number: 1*** Contact Email: ***********@easternhealth.org.au Job Posting End Date: 21/12/25 Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on 7*** (Option 1) | Medical Workforce Unit on 3***. (TA for Non Medical roles, MWU for Medical roles) Our Values in Action Respect for all | Safe always | Partnering in care | Learning and improving every day Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr