Operations and Member Support Coordinator

As a peak body, the Zoo and Aquarium Association Australasia (ZAA) represents the collective voice of the zoos, aquariums and wildlife parks across Australasia that operate to the highest standards. We have a progressive, science-based approach to animal welfare. Using the Five Domains Model, ZAA grants accreditation to zoos and aquariums that have clearly demonstrated their commitment to positive welfare. This approach champions welfare from the animal’s perspective and it underpins all that we do. ZAA and its members lead 100 breeding programs across multiple jurisdictions in support of conservation and community education. Each year, ZAA members connect 22 million visitors with nature, educate over a million students about wildlife, support 600+ conservation programs and contribute millions of dollars to conservation. About the Role We’re looking for an organised tech‑savvy Operations & Member Support Coordinator to help ensure the smooth delivery of our membership services. In this role, you’ll support core operational processes, provide responsive assistance to members, and help maintain efficient and effective digital systems. You’ll play an important role in our upcoming CMS migration, website development and ongoing maintenance, and the generation of CMS and SQL‑based reports. You’ll also contribute to SEO improvements, apply basic HTML for system and platform integrations, and support the hybrid platform operations for our annual conference. With strong data management skills, particularly excel, you will develop reports, templates, and tools to help improve efficiencies across member programs, events and internal workflows. Key Responsibilities: Provide responsive member support, manage member data and renewals and assist with coordinating member communications. Under direction and in conjunction with third‑party service, coordinate core technology and stakeholder management system, including support for the iMIS CMS migration project. Update and maintain the ZAA website and member portal, supporting digital improvements and engagement reporting. As an active working group member, support the delivery of major events, including conference logistics, platform coordination, and the Association’s bi‑annual Awards. Assist with day‑to‑day operational and administrative needs of the ZAA Team. Role Criteria General skills Strong communication skills Attention to detail Ability to coordinate multiple tasks / good prioritisation skills Ability to learn quickly, adapt, and contribute constructively across a variety of tasks and projects Web management and experience Knowledge of web templates and web development SEO management and reporting Basic knowledge of SQL‑based reporting Basic knowledge of HTML to assist with integration of event platform and CMS. Data Management / Microsoft suite and other software packages Strong proficiency in Microsoft 365 (Teams, Planner, SharePoint, Word, Excel, PowerPoint etc) Strong proficiency in Excel and Excel formulas for data analysis, reporting, template creation, automations and efficiencies Experienced user of Monday.com Managed Service Provider (MSP) and cyber security Understanding of basic IT services and Microsoft systems Understand core cybersecurity principles Please note this role requires full working rights within Australia. What’s on Offer Diversity makes us stronger, ZAA is an equal opportunity employer ZAA is a purpose driven organisation, be part of something bigger – contribute to Australasian biodiversity A collaborative, values‑led culture that supports continuous improvement and people development Enjoy flexible working arrangements – hybrid and flexible hours framework Role located at Taronga Zoo, Sydney, with available onsite parking #J-18808-Ljbffr