Branch Manager

G James Glass and Aluminium – Townsville QLD About G. James G. James Glass and Aluminium is a leading Australian family‑owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a strong commitment to developing our people. The Role As Branch Manager, you’ll take the lead in driving performance, efficiency and growth across all areas of our Townsville Windows & Doors operations. This is a hands‑on leadership role where you’ll oversee production, finance, safety, sales, customer service, and people management, ensuring the branch operates at its best every day. You’ll inspire, develop and empower your team while driving innovation and operational excellence to deliver outstanding results. Key Responsibilities Lead the branch to meet customer needs while controlling costs and achieving sales, profit and DIFOT targets. Coach, develop and motivate a team of around 40 employees to deliver high‑quality aluminium windows and doors on time and to specification. Identify, implement, and champion operational improvements and process efficiencies. Influence daily decision‑making and resource allocation to optimise performance. Build and maintain strong relationships with key customers and ensure construction project requirements are met. Ensure compliance with all organisational, safety, and legislative requirements, maintaining a culture of accountability and care. The Person You’re a driven and results‑focused leader who takes pride in quality, teamwork, and operational excellence. You thrive in a fast‑paced environment and bring a practical, hands‑on approach to leadership. What You’ll Bring Industry expertise: Extensive experience in construction or manufacturing (windows and doors highly regarded), with exposure to production operations and commercial contracting, ideally with Tier 1 builders. Leadership strength: Proven ability to mentor, develop, and empower teams to achieve success while remaining actively involved in day‑to‑day operations. Excellent communicator: Strong interpersonal, negotiation, and organisational skills with sharp attention to detail. Commercial acumen: Sound financial management experience, including budgeting, forecasting, and performance tracking, with the discipline and focus to deliver results. Tech savvy: Confident using Microsoft Office, ERP, CRM, and quoting systems (e.g. V6). Customer focus: A passion for delivering quality outcomes and maintaining strong customer relationships. Safety mindset: Solid understanding of Health & Safety standards and a commitment to creating a safe workplace. Benefits Stable team of skilled employees Salary package commensurate with experience + fully serviced and maintained vehicle or car allowance + laptop and mobile Full‑time permanent position with immediate start Health insurance benefits – 7% discount with BUPA Access to Employee Assistant Program – TELUS Health Free on‑site parking Excellent employment conditions, training, stability and a commitment to career advancement for enthusiastic and motivated people Stability within a well‑established Australian family‑owned and run business Opportunity to make this role your own and for future growth within G. James Group Apply Now If you believe you have the skills and drive to fulfil the requirements of these roles and want to be a part of a great team, with an average tenure of 13 years, please send a cover letter and resume that highlights this. Please NOTE: You will be required to undertake a pre‑employment medical assessment including drug and alcohol screening to secure employment within G. James. G. James celebrates 108 years in 2025. For more information, visit G. James is an equal opportunity employer. While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time. Be careful – Don’t provide your