Technical Support Engineer

Vor 5 Tagen

City of Brisbane, Österreich Armis Vollzeit

Join to apply for the Technical Support Engineer - Australia role at Armis Application Deadline: 31 December Department: Customer Team Location: Australia Description The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive de-escalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and ongoing development of our customers. Key Responsibilities Provide second-level support with a focus on our EMEA and APJ-based customers. Take ownership of customer cases and troubleshoot customers' issues. Support customers in making the most of our products. Take on projects within / with other teams to create a company-wide impact. Skills, Knowledge & Expertise At least 3 years of experience in a similar role - Must Technical experience supporting Linux-based products - Must Technical knowledge in Networking - L2 / L3 - Must Composing SQL queries and working with Databases Industry experience in Cyber Security, particularly network security or application security, is required Web troubleshooting is preferred Cloud computing concepts is preferred Experience with enterprise customer accounts Working with Docker / Kubernetes-based environments is preferred Experience with Scripting languages (Bash, Python or equivalent) is preferred BS degree in CS or equivalent is preferred Enjoy working with customers using excellent communication and problem-solving skills Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Armis by 2x #J-18808-Ljbffr

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