Team Leader Customer Experience
vor 4 Wochen
Reference Number: 31/24
Job Type: Full Time
Position Description: Team Leader Customer Experience
The City of Burnside is one of Adelaide's most attractive and historic residential areas. It is well known for its tree-lined streets, period architecture, plentiful reserves, and gardens within a 30 km2 area. Located in the South-Eastern corner of Adelaide and just 10 minutes from the Central Business District, the City of Burnside covers 28 suburbs and has a residential population of over 45,000. We are focused on making a real difference in our community and achieving our vision to deliver services valued by our community.
We are looking for an experienced and motivated Team Leader Customer Experience to bring service excellence to everyone who interacts with Council.
The Team Leader Customer Experience is responsible for the strategic direction, continuous improvement, and delivery of customer experience across the City. The position will lead the customer experience team to proactively oversee the team's handling of customer enquiries, providing guidance on complex issues and resolving escalations effectively. Collaboration across other departments will be key to develop, implement, and champion the service needs of the community and act as a change agent to create a community-focused culture.
The successful candidate will have demonstrated leadership capability and extensive experience in a contact centre, ideally in Local Government. You will be comfortable operating at both strategic and operational levels to plan, implement, and review procedures and projects coordinating multiple tasks. Displaying a high level of sound judgement and proactivity is essential. You will also have highly effective and inclusive communication skills as well as an ability to effectively negotiate and facilitate outcomes.
This position is offered as a permanent position on a full-time basis, classified at Level 6 under the City of Burnside Administration Employees Enterprise Agreement 2023.
You will be required to undertake a National Police Check as part of the onboarding process and must have the right to live and work in Australia to apply for this position.
As part of our team, you will have the opportunity to work with an amazing, supportive team, a beautiful area to contribute to, flexibility, a great culture, and the knowledge you are improving the quality of life for people who live, work, and visit our Council area. A great place to work We strive to build a diverse, inclusive workforce that reflects our community and encourage applications from any background and ability.
For initial enquiries, please contact Ash King, Group Manager People & Innovation on 8366 4114. A copy of the position description can be obtained from Council's website
If you need any adjustments to be made to the recruitment process or if you would like to discuss accessibility requirements, please email
Are you ready to join our team? If you have the skills and experience, please submit an application in PDF format including a cover letter and CV via e-mail to quoting Ref No 31/24.
Applications close 9am Wednesday 30 October 2024.
Apply by Email
Contact: Ash King
8366 4114
#J-18808-Ljbffr
-
Customer Experience Specialist
vor 4 Wochen
victoria, Österreich Agl Energy VollzeitCustomer Experience Specialist Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our...
-
Team Lead
vor 4 Wochen
victoria, Österreich Wex Australia Pty Ltd VollzeitAbout the Role We're seeking a dynamic Team Leader to lead a multilingual team (Cantonese, Mandarin, and English) to deliver exceptional support to our customers and merchants across Guam, Saipan, Singapore, and Hong Kong.Based in Melbourne, you will oversee daily operations, ensuring service excellence putting the customer at the center of everything we...
-
Senior Customer Experience Specialist
vor 1 Woche
victoria, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining...
-
Head Of Customer Strategy
vor 8 Stunden
victoria, Österreich Tideri Jobbörse VollzeitJob Description - Head of Customer Strategy & Experience (240000BV) Description Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're Australian-led and...
-
Customer Experience Officer
vor 3 Wochen
victoria, Österreich Calbee America Inc. VollzeitMSAC, 30 Aughtie Drive, Albert Park, Victoria, Australia Req #524About State Sport Centres: Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are...
-
Contact Center Team Lead
vor 4 Wochen
victoria, Österreich Tideri Jobbörse VollzeitMAYDAY Recruitment is seeking multiple Customer Experience Team Leaders to manage and develop a team of customer service professionals in a leading healthcare organization in North Ryde.In this role, you'll focus on driving operational success, ensuring high-quality customer interactions, and fostering a culture of continuous improvement.You will be a key...
-
Team Leader
vor 4 Wochen
victoria, Österreich Tideri Jobbörse VollzeitThe 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...
-
Customer Service Team Manager
vor 2 Wochen
victoria, Österreich Tideri Jobbörse VollzeitOur overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online.Whatever our customers want, we will find the means to deliver it.With your help, Amazon associates will deliver world class service to our customers.Amazon Customer Service is looking to hire a Customer Service Team Manager who has...
-
Engineering Team Lead
vor 4 Wochen
victoria, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitWhat's on offer: A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. We're proud to be recognised as one of Australia's Best Workplaces by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and...
-
Team Leader
vor 4 Wochen
victoria, Österreich Guzman Y Gomez Limited VollzeitWe're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food.We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.Job DescriptionAt Guzman y Gomez, we believe in authentic flavors and...
-
Customer Experience Ambassador
vor 4 Wochen
victoria, Österreich Tomra Collection Pty Ltd VollzeitCasualCompany DescriptionAt TOMRA, transformation is at the heart of everything we do.We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.For decades, we've pushed boundaries globally and we'll continue to drive greater resource responsibility throughout industries and society.Here in Australia, our...
-
Team Leader
vor 4 Wochen
victoria, Österreich Liberty Financial VollzeitSupervisors/Team Leaders (Call Centre & Customer Service)Full timeWe are looking for a highly motivated and experienced Operations Team Leader. You will manage and develop an Operations Support team who is responsible for providing optimum service to customers and facilitating new business, whilst championing the brand and delivering fuss-free...
-
Reception - Team Leader
vor 4 Wochen
victoria, Österreich Community Health Service Ltd VollzeitCompetitive salary including salary packagingWho are we?healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.Our role is also supporting people to...
-
Civil Investigations Team Leader
vor 4 Wochen
victoria, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitFull Time Permanent Position Band 7 - Salary Range $106,626 to $119,182 per annum + 11.5% Super + ADO Salary offered will depend on level of skills and experience.The Opportunity Melton City Council is seeking a Civil Investigations Team Leader to join the Engineering and Asset Services team and lead the Civil Investigations team. Reporting to the Design &...
-
Team Leader
vor 4 Wochen
victoria, Österreich Liberty Financial Pty Ltd VollzeitJob Category: Banking and Financial Services The opportunity We are looking for a highly motivated and experienced Operations Team Leader. You will manage and develop an Operations Support team who is responsible for providing optimum service to customers and facilitating new business, whilst championing the brand and delivering fuss free engagement!...
-
Treatment Room Team Leader
vor 4 Wochen
victoria, Österreich For Health Group VollzeitThe Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...
-
Customer Solutions Engineer – Dream Team
vor 4 Wochen
victoria, Österreich Sysdig VollzeitIn the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are innovating and delivering powerful solutions to secure cloud-native...
-
Team Leader
vor 4 Wochen
victoria, Österreich Programmed VollzeitAbout The OpportunityProgrammed's Property Services department is currently seeking an experienced and hands-on Grounds & Maintenance Team Leader to join our team. This is an opportunity to be part of an excellent team that provides grounds maintenance and development across our client sites. Working across the Northern suburbs of Melbourne you will be...
-
Team Leader
vor 1 Tag
victoria, Österreich Advanced Personnel Management VollzeitYou are applying for the position of Team Leader - ES for Sureway.Please fill in your details below to submit an application for this position.This position is located in: GeelongOur Employment Services team provides exceptional services and is delivering on our purpose: 'change lives and build stronger communities'.We are growing and expanding our team with...
-
Mowing Team Leader
vor 4 Wochen
victoria, Österreich Green By Nature VollzeitPermanent Full Time38 Hours per weekLocation: Frankston VICPay rate + penalty rates, overtime, and allowances + superannuationAbout the RoleAs a Mowing Team Leader, you will oversee and manage our mowing operations, working on open space maintenance of road reserves and laneways across Frankston City Council Municipality.You will lead a dedicated team of...