Guest Service Agent

Guest Service Agent Located on beautiful Green Island (27km offshore from Cairns, Queensland) Permanent Part Time position (approximately 30-35 hours per week) Hourly rate - $25.85 plus applicable penalties PLUS: Free daily vessel transfer from Cairns Daily lunch provided Stay overnight on the island up to 2 nights per week The Great Barrier Reef at your doorstep Want to spend your workday in one of Tropical North Queensland’s most iconic island locations? Then apply today to join our Front Office Team as a Guest Service Agent on Green Island – where we offer a unique opportunity to work in a relaxed, friendly and truly special environment. Position to start early January 2026. About the Role As a Guest Service Agent, you will be at the heart of the island providing house guests and day visitors with friendly and outstanding service from the moment they arrive. Key Responsibilities Welcoming guests upon arrival to the resort and providing excellent customer service throughout their stay Check-in house guests and promote and book resort services/ activities to enhance guest experiences Coordinate reservation enquiries and bookings via online booking systems, phone calls and emails Provide Porter services such as transporting guests’ luggage to and from resort rooms and transfer vessels, communicating with vessels over the radio regarding arrival times and requirements, and ensuring vessels and gangways are safely secured to ensure guest safety Work as part of a collaborative team to deliver exceptional guest experiences What We’re Looking For: Previous customer service experience Excellent communication and interpersonal skills Ability to work independently and as part of a team Be willing and able to work a rotating roster, that will include weekends and public holidays Be willing and able to commute daily from Cairns to Green Island via Catamaran, plus stay overnight on the island for up to 2 nights per week Benefits Stability in a long-established business proud of their inclusive culture and working environment Discounted boat tours and cruises for your family and friends Discounted diving tours in Cairns and Port Douglas A wide range of special discounts with our industry partners and goods suppliers How to apply If you’re ready to bring great service and friendly energy to our island team, we’d love to hear from you. Apply with your resume and cover letter today via the below link. Applications will be reviewed late December/ early January. About Green Island Resort Green Island is a beautiful 6000-year-old coral cay situated in the World Heritage listed Great Barrier Reef Marine Park. It is an iconic tourist destination popular with international and domestic day visitors and is home to the eco-sensitive Green Island Resort. Green Island Resort is part of the multi award-winning Quicksilver Group. With just 46 rooms, the 4 Star Green Island Resort offers a unique reef and rainforest environment, complemented with the luxuries of an island resort. When the last day visitor ferry departs to the mainland, the island becomes an exclusive retreat. The Resort also manages the island’s day visitor facilities, restaurant and food outlets. We are a close team and pride ourselves on first class customer service providing a quality and memorable experience for our island guests. A small community of Resort staff live on the island, with other positions commuting daily from nearby Cairns on a fast 45-minute catamaran journey. To learn more about Green Island visit our website To apply for this position, please visit the link below or scan the QR code to the left. Link for applying to this position: #J-18808-Ljbffr