Customer Support Officer

Vor 3 Tagen


City of Melbourne, Österreich Evolve Scientific Vollzeit

About the company/role: Join a global company leading in industrial filtration solutions Seeking an experienced Customer Support Officer to join a close knit team Permanent, fulltime opportunity Onsite Immediate start is ideal Your duties, but not limited to: Act as the primary contact between customers and the company Handle customer enquiries and complaints with professionalism Oversee order processing and prepare accurate quotations Coordinate with internal teams and external providers for smooth service delivery Support daily operations of the Customer Service team Assist Sales Engineers with administrative tasks Manage communications, follow-ups, and ensure accuracy in orders, quotations, and complaints Liaise between customers and internal teams to improve service and identify sales opportunities Organise transportation and logistics for customer deliveries in collaboration with the warehouse Perform reception duties: answer calls, greet visitors, accept deliveries Contribute to process improvements and enhanced service delivery Take on additional projects and duties as required Your skills/experience: Minimum 5 years of experience within Customer Service, ideally in a manufacturing environment Proficient in Microsoft Office Suite and experience using SAP Proven ability to manage high-volume customer interactions with professionalism and care Strong negotiation, communication and interpersonal skills (written, verbal and in‑person) Ability to build and maintain effective relationships with colleagues, customers and external partners A self-starter with strong problem‑solving skills and the ability to work under pressure and meet deadlines Excellent organisational and time management skills with keen attention to detail Experience liaising with transport companies and booking both domestic and international transport Apply If you think this could be the role for you then please apply now Please send us a cover letter AND a detailed resume in WORD format (PDFs can be corrupted / not processed). Or, if you have any questions, please contact Linda on 1***. #J-18808-Ljbffr



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