Assistant Manager

Join our Ladies & Gentlemen - Assistant Lounge Manager The Ritz-Carlton, Melbourne is seeking a dedicated and passionate Assistant Lounge Manager to support Lounge Manager in daily operations of The Ritz-Carlton Lobby Lounge on Full-Time basis. This role is perfect for an individual who excels in a luxury environment, collaboratively ensuring that the highest standards of quality and guest satisfaction are consistently met. You will assist Lounge Manager in overseeing shift operations, supervising employees, and maintaining inventory controls and achieving operational excellence.

Key Responsibilities

Support Lounge Manager in managing daily operations, ensuring smooth and efficient service across shifts. Assist in rostering, leading, training, and motivating the lounge team to deliver exceptional guest experiences. Help implement strategies to enhance revenue and guest engagement under the guidance of the Lounge Manager. Assist with beverage control, including inventory management, cost control, and adherence to portion standards.

Ensure compliance with local, state, and federal beverage and liquor regulations. Handle guest inquiries and complaints in collaboration with the Lounge Manager, ensuring positive outcomes. Work closely with the culinary team to assist in developing and promoting food and beverage pairings. Assist in monitoring financial performance, helping to adjust operations to meet budgetary goals.

Foster a positive and collaborative working environment, supporting teamwork and professional growth. Assist in onboarding and training new team members to ensure they are equipped to deliver exceptional service.

About You

Flexibility to work evenings, weekends, and public holidays as required. Full-time working rights required. RSA Certificate required.

Experience

in a similar role within a luxury hotel is highly desirable. Strong teamwork skills and the ability to work collaboratively with the Lounge Manager. Exceptional communication and interpersonal skills. Ability to work in a fast-paced environment while maintaining luxury service excellence and attention to detail.

A passion for hospitality and delivering high-quality service. Our Benefits Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.

If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role

will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr