Client Care Specialist
vor 15 Stunden
Client Care Specialist – Summary Our Client Care team upholds a high level of service to our retail bank clients. As part of the Client Service and Support division, they are responsible for providing timely and positive resolutions to client cases via multiple communication channels. What role will you play? You will be working closely with clients to build trust and understand their situation with empathy and professionalism. Using your investigative skills, you will uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences. In this role, you will handle ongoing communication over the phone and via email with clients until open cases come to a resolution. What You Offer Strong skills in spotting potential risks and taking proactive steps in resolving them Ability to follow policy and procedures, working to both internal and external guidelines Excellent communication skills that allow you to investigate matters in-depth Highly motivated when working within fast‑paced, deadline‑driven team environment Prior experience within financial services with exposure to complaint processes is highly regarded What We Offer / Benefits 1 wellbeing leave day per year Up to 5 additional service bonus leave days per year Up to 20 weeks’ paid parental leave for primary caregivers (plus 12 days transition leave upon return) and 6 weeks’ paid leave for non‑primary caregivers 2 days of paid volunteer leave and donation matching Up to 12 months’ gender‑affirmation leave, including 6 weeks’ paid leave Access to Employee Assistance Program and wellbeing benefits (skin and health checks, flu vaccinations) Access to a wide range of salary packaging options Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Hybrid and flexible working arrangements, dependent on role Reimbursement for work‑from‑home equipment About Banking and Financial Services Banking and Financial Services is our technology‑driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business or investing to manage wealth. Our Commitment to Diversity, Equity and Inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio‑economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr
-
Critical Care Specialist
Vor 5 Tagen
Council of the City of Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitCritical Care Specialist – SASH Alexandria At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between animals and people, we constantly strive to help pets and their families live their best...
-
Client Care Specialist
Vor 5 Tagen
City of Melbourne, Österreich Macquarie Group VollzeitClient Care Specialist Macquarie Group is a global financial services group operating in 31 markets, seeking a Client Care Specialist to deliver exceptional service to our retail bank clients. The role is part of our Client Service and Support division, responsible for providing timely, positive resolutions to client cases through multiple communication...
-
Banking Client Care Specialist: Resolutions
vor 15 Stunden
City of Brisbane, Österreich Macquarie Group VollzeitA financial services company, located in Brisbane, is looking for a Client Care Specialist to join their team. In this entry-level full-time role, you will engage with clients to resolve issues with empathy and professionalism. Responsibilities include communicating effectively over calls and emails, spotting risks, and ensuring suitable resolutions....
-
Client Care Specialist – Clinical Admin
Vor 7 Tagen
City of Brisbane, Österreich Sonova International VollzeitA leading hearing healthcare provider is seeking customer service specialists across Brisbane North clinics. The role involves welcoming clients, scheduling appointments, and providing admin support to clinicians. Ideal candidates will have face-to-face customer service experience, excellent communication skills, and a passion for client care. Full training...
-
Client Services Officer
vor 3 Wochen
Council of the City of Ryde, Österreich Small Animal Specialist Hospital VollzeitSmall Animal Specialist Hospital – Ryde NSW The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across four Sydney locations. At SASH, our team are committed to providing exceptional care and services to pets, their families, and the veterinary community. Our Client Services...
-
Remote Aged-Care Client Engagement Specialist
vor 2 Wochen
City of Launceston, Österreich Weploy VollzeitA leading not-for-profit home care provider is seeking a Client Engagement Specialist in Tasmania. This role offers fully remote work and focuses on community engagement and client support in aged care. Ideal candidates will be compassionate, confident in communication, and experienced in client engagement or sales. Join a purpose-driven organization and...
-
Client Care Specialist
Vor 7 Tagen
City of Brisbane, Österreich Macquarie Bank Limited VollzeitAdministration & Support, Retail Banking Our Client Care team are instrumental in upholding a high-level of service to our retail bank clients. As part of our Client Service and Support division, they are responsible for providing timely and positive resolutions to client cases via multiple communication channels. At Macquarie, our advantage is bringing...
-
Client Care
Vor 5 Tagen
City of Melbourne, Österreich Macquarie Group VollzeitA global financial services organization is seeking a Client Care Specialist in Melbourne to deliver exceptional service to retail bank clients. This entry-level full-time role involves managing client cases with professionalism and empathy, investigating issues, and finding suitable resolutions through effective communication. Ideal candidates will have...
-
Entry-Level Client Care
vor 15 Stunden
City of Melbourne, Österreich Macquarie Group VollzeitA global financial services organization is looking for a Client Care Specialist in Melbourne to provide exceptional service to retail bank clients. This full-time entry-level position requires managing client cases with professionalism and empathy, while investigating issues and proposing suitable resolutions. Ideal candidates should have strong risk...
-
Remote Client Engagement Specialist – Aged Care
Vor 3 Tagen
City of Launceston, Österreich Weploy VollzeitA leading not-for-profit home care provider in Tasmania is seeking Client Engagement Specialists to enhance community connections and client experiences. This role is fully remote, offering a balance of compassion and commercial thinking in a meaningful engagement process. Candidates should have experience in sales or client engagement, with a strong passion...
