Head of Lending Assessment

People's Choice Credit Union – Toowoomba QLD Newly created role leading a high performing team Lead enterprise credit strategy and capability uplift Enjoy flexible work, inclusive culture and strong community values Your role: This is a newly created role that will support People First Bank as it moves through an exciting period of growth, expansion and organisational redesign to create a new kind of bank. As the Head of Lending Assessment, you will play a critical part in shaping our lending operations and ensuring our credit assessment capability and decisions supports a seamless, people‑first customer experience. You will lead and inspire a large, high‑performing team to provide end‑to‑end management of the People First Bank’s credit assessment operations, ensuring our processes are robust, efficient, customer‑centric, compliant and aligned to our strategy. Responsibilities Align lending assessment operations with the Bank’s strategy, vision and service culture. Coordinate teams and resources to maximise efficiency, value and customer outcomes. Provide expert advice on strategy, risk, compliance and operational decisions. Drive improvements in lending systems, processes and ways of working. Oversee loan assessment operations, ensuring productivity, service levels and workflow efficiency. Use data and metrics to inform decision‑making and track performance and risk. Build and lead high‑performing teams while maintaining governance, compliance and WHS standards. What you bring You’re a strategic and influential leader who demonstrates strong communication and collaboration skills at all levels. With proven experience in coaching and mentoring, you can inspire, motivate and develop teams while driving change and transformation across complex lending operations. We also seek: Significant experience in credit or lending operations management within financial services. Previous Delegated Lending Authority (DLA). Strong strategic, operational and technical capability. Demonstrated strengths in planning, organisation, change leadership and transformation. Proficient in structured problem solving, documentation and reporting. If successful, you will be required to obtain and maintain “Responsible Manager” status under People First Bank’s Fit and Proper Policy. Why you’ll love working with us People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. Benefits Flexibility and hybrid working arrangements. Extend your salary with discounts on banking, health insurance and shopping across Australia. Advance your career with training, study support and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving and diverse community initiatives. Be recognised for your contributions through our peer‑driven recognition program. A bit about People First Bank In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited – Australia’s leading mutual bank. We are now on an exciting journey to bring together our products, services and technology under a single brand – People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian‑based contact centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now If this sounds like you, this could be the next step in your career. Click ‘Apply’ now and submit your application, including a cover letter and current resume. We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process. #J-18808-Ljbffr