Senior Technical Project Manager

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry‑leading signage solutions. (For example: If you’ve ordered in‑store or in the drive‑thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both of which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionising the way the world’s leading brands leverage technology to drive the best customer experiences. The Senior Technical Project Manager provides end‑to‑end leadership of complex software and technology projects, ensuring they are delivered on time, within budget, and to expected quality standards. This role oversees project planning, execution, governance, and risk management while proactively identifying and addressing delivery variances. The role partners closely with engineering, product, and senior client stakeholders to ensure technical deliverables align with client outcomes. They provide strong leadership, anticipate issues before they arise, and drive clarity and decision‑making across multiple workstreams to ensure successful delivery in high‑complexity environments. Role Responsibilities Own end‑to‑end delivery of complex technology projects, proactively managing risks, controlling variance, and ensuring alignment to strategic outcomes from initiation through closure. Define, document, and govern project deliverables, scope, and timelines, holding senior stakeholders accountable for commitments and ensuring cross‑functional alignment. Develop, maintain, and drive an integrated project plan that encompasses all technical workstreams with clear visibility of critical paths and dependencies. Actively lead agile delivery teams, guiding sprint planning, prioritisation, agile cadences, and ensuring delivery discipline while concurrently managing overall timelines. Lead all financial aspects of the project, including team capacity and budget management, and reporting to maintain financial health and transparency throughout the project lifecycle. Facilitate and influence governance forums, including senior working groups and steering committees, driving informed decision‑making and ensuring timely escalation of issues. Oversee execution across all project management dimensions, including risk/issue management, tracking and reporting, quality assurance, workflow management, change management, and stakeholder communication. Manage and orchestrate cross‑stream dependencies, including complex internal and external technical and business dependencies. Engage deeply with technical teams, understanding integrations, technical design, and delivery constraints, and ensuring alignment with business objectives. Review functional specs, solution design and user stories to ensure business and technical requirements are mapped, dependencies identified and a clear critical path established, enabling effective planning. Role Requirements Relevant tertiary qualifications and/or recognised certifications (e.g., PMP, PRINCE2, Agile). 8–12+ years’ experience in project management, with a demonstrated track record delivering large‑scale, complex digital or technology initiatives. Experience delivering software projects with budgets of $5m+ or similar scale, across multiple technical streams. Demonstrated capability engaging, presenting to, and influencing senior executives and C‑suite stakeholders. Extensive experience delivering complex technical projects across the full SDLC, with successful delivery from inception to production. Strong experience in both Agile and Waterfall methodologies. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward‑thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market‑competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritise our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following: Coates does not operate or communicate through any domain resembling “@coatesgroupcareer.com”. We do not contact employment candidates via email to solicit personal or financial information. All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group. All emails from us will come from our official domain, which is (at)coatesgroup(dot)com or via our Applicant‑Tracking System (ATS) email address, which is no‑reply(at)hire.lever(dot)co. Thank you for your vigilance. Your safety and trust are of the utmost importance to us. #J-18808-Ljbffr