Gaming Host Team Leader

vor 3 Wochen

Tweed Heads, Österreich Twin Towns Clubs & Resorts Vollzeit

Twin Towns Clubs & Resorts – Tweed Heads NSW About us: The Twin Towns Group is a nonprofit, community‑focused organisation committed to supporting the local community through financial and in‑kind support, activities and events. We believe in fostering strong connections with the community we serve and are dedicated to making a positive impact on the lives of our local community members. Primary purpose: To build rapport and maintain good relationships with our Guests and Members in the Gaming areas, responding to Guests’ enquiries and disputes. Fostering a positive attitude, while delivering an exceptional experience for all Guests and Members. Team Leader Responsibilities Attend and actively participate within host meetings. Act as a primary communicator between the Host Team and Management. Communicate effectively to Host Team members. Responsible for motivating the Host Team and maintaining morale. Create a positive environment: fostering a supportive and inclusive culture. Driving success, guidance, and performance of the Host Team, always leading by example. Adhering to all Club guidelines and procedures within the Gaming Lounge and liaising effectively with Supervisors and Duty Managers. Key Attributes and Competencies Integrity, authenticity and reliability is key to this role. A courteous, welcoming & informative manner, always fostering exceptional customer service skills. Professional appearance with attention to detail. Attentive and self‑motivated approach to work. Maintain confidentiality in all aspects of the role. Fulfil a variety of rotating rostered shifts which include opening, middle, and closing shifts, weekends and public holidays, in conjunction with our Club’s operating hours. Being comfortable on your feet for extended periods of time. 100 points ID check. Ensure compliance with the Clubs response around RSA and RCG policies. Working knowledge of the Gaming Plan of Management. #J-18808-Ljbffr

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