Reconciliation And Chargeback Analyst

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We're looking for a Settlements and Chargebacks Manager to join our ever-evolving Customer Experience team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the role As a Reconciliation and Chargeback Analyst, you will play an integral role operating in the Claims and Chargeback unit and the Settlement and Reconciliation unit of the business. Your role will be pivotal to ensure all funds flows are concise, investigations and claims and chargebacks are carried out within our business guidelines and all reconciliations are finalized to meet our KPIs. You will be confident in dealing with customers and making decisions. What you'll own Collaborate with team members to manage daily processing on payment platforms, ensuring alignment with business KPIs Reconcile bank statements and merchant settlements daily Ensure reconciliation batches and corresponding entries are processed accurately across all systems Excellent customer service skills that build high levels of customer satisfaction Processing and reconciling Merchant / Payer disputes, posting chargeback credit card charges, bank account claims and maintaining documentation of claims and chargebacks Identify, report, and investigate exceptions to ensure the integrity of our trust position Continuously identify opportunities for process and operational improvements, driving initiatives through to completion Respond to processing-related inquiries in a timely manner Maintain up-to-date procedures for daily processing, bank reconciliations, disputes, claims, chargebacks, and refunds Foster knowledge sharing and cross‑training within the team, promoting effective collaboration and communication Ability to maintain confidentiality Other related duties assigned as needed What you bring High level of attention to detail A high-level of experience in Microsoft Office suite Inquisitive with the ability to investigate complex financial queries Skilled in analytical and statistical examination Experience with financial functions e.g. Posting / adjusting financial ledgers Knowledge of Direct Debit and Credit Card scheme rules for specific country regulatory requirements Experience working with card schemes and card acquirers directly Able to work flexible hours Work well under pressure Ability to produce management information reports Ability to work autonomously and part of a team What makes a Worldpayer It's simple : Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. Benefits we offer in Australia My Health: We offer a private health insurance subsidy to protect and promote you and your dependent's health. My Money: To help you own your personal finances and prepare for retirement, we offer up to 12% contribution to your Mercer Businses Super plan, and offer tuition reimbursement in subjects relating to your current position or career development. My Lifestyle: We offer Employee Assistance Programs to support through any changes that matter to you. My Family: Our family inclusion network offers support for Worldpayers raising families and caring for family members. My Protection: We offer salary continuance and life insurance to support you when you need it most. My Time Off: We offer paid time off, holidays, and leave so you can rest, recharge and spend time on what matters most. Application steps Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You’ll also need to upload your resume and a cover letter too. Application Review: Once you've submitted your application, Worldpayers will review it and see if you're a good match for the role, team and culture. Interview with a Worldpayer: This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We'll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers. Offer and Onboarding: The exciting part If you're the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we'll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer. #J-18808-Ljbffr