Card Protection Investigator

Weve never been just a bank. Just like you should never be just an employee. Were united in our belief that in banking better can be bigger and together were making it happen. It starts here. With Bendigo Bank and you. Group Financial Crime Risk helps protect the Bank our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk the function helps to design oversee deliver and champion the activities that occur across the Bank to manage the risk of financial crime. As a Card Protection Investigator you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations card fraud monitoring the development of fraud prevention and detection initiatives and the management of card fraud reporting. Key Responsibilities Monitor and investigate card fraud alerts to detect and minimise risk and exposure to the Bank cardholders originating both internationally and domestically. Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network. Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting. Collaborate across teams within Financial Crime Risk to educate prevent and investigate Financial Crime. We have two 9-month contracts available both Full Time and Part Time hours are on offer and can be tailored for the right candidate (standard business hours no weekend work required). Bendigo Melbourne Adelaide or Sydney are the preferred locations. We prioritise our people with a hybrid model based out of our Head Office / Regional Office locations. What You’ll Bring to the Role Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems Proactive positive attitude and someone who maintains composure under pressure Excellent oral and written communication skills Ability to apply own experience and judgement to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity. Attention to detail Experience working independently within a fast paced environment Previous experience in a customer service focused role Still in Two Minds Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application We’re making better bigger. And we’ll get there with you. We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process. We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date so don’t delay : apply now Internal Applications Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application. For more information check out the Application Process for Internal Candidates page. A position description is enclosed for this role Card Protection Investigator - Applications close COB Friday October 17 Key Skills Epidemiology Public Health Bank Secrecy Act Bioinformatics Fraud Genetics Interviewing Law Enforcement Qualitative Research Interviewing Research Experience Next Generation Sequencing Writing Skills Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr