Tideri Jobbörse | Assistant Retail Manager
Vor 4 Tagen
Job Description Location: Blair Athol Distillery Visitor's Centre
Permanent, Full Time
About Us
We have invested £185m into our world leading distillery visitor experiences across our Scotland Brand Homes, which bring to life the story of our brands and captivate our guests from all over the world.
As proud custodians of our much-loved brands, we celebrate their heritage, serving as storytellers to the world. Creating an experience that is not only multi-sensory but appeals to people of all ages and backgrounds – from the expert to the first-time taster, is fundamental for our people when it comes to creating attractive and innovative consumer experiences that are as memorable as our brands.
We want every one of our guests who steps through our doors, leaving with an unforgettable experience. And it's our remarkable team who provide the warmest of welcomes and tell the story of our brands to the world that help to make this happen every day.
Join us as we make history in our brand stories. Connect with our guests from all over the world and use your passion to craft exceptional visitor experiences that create lasting memories. Your experience and enthusiasm can help shape the bold future of our unique world-class visitor experiences in Scotland.
From your very first day, we'll celebrate your contribution. You'll enjoy a reward package and get the support you need to manage your wellbeing and balance your priorities. Once you're part of the team, you'll see what we mean. Start your journey of discovery, adventure, and friendship as we stride into a bold future of whisky enjoyment. We'll encourage you to grow and thrive as you create a future career worth celebrating.
About the Team
Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.
About the Role
The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.
Please note: this role will require weekend and evening work, with opening and closing responsibilities.
You will be responsible for:
Daily management of all operational activities; retail, experience, and F&B offerings Ensure compliance in accordance with Diageo's global standards and policies Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes Identify individual team members' strengths and create developmental plans to prepare all for future growth. Lead the implementation of new operational procedures and/or systems Directly contribute to Malt Brand Home performance with a detailed understanding of KIP's and levers required to deliver. Responsible for implementing the Retail Strategy Prioritize time on the shop floor; coaching and developing the team; and leading by example Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff Direct line management responsibilities To be successful, you will need:
2+ years' experience in a management/leadership/supervisory role Strong desire to learn more about the whisky story, brand, and its characteristics Be familiar with sales protocols and customer service procedures Strong understanding and experience of inventory management Be guided by a customer-first mindset; ability to understand and interpret consumer insights Must be analytical, and possess good knowledge of budgeting processes and KPI management Proven track record of achieving operational KPI, revenue, and profit targets Proven experience managing teams and business units; be a true leader, acting as a role model for the team Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization Results driven, with a desire to work in a fast-paced environment Must have ability to prioritize and plan work activities in a timely and efficient manner Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events Possess strong computer literacy skills Proficient in Microsoft applications Working with Us
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
We believe the most diverse and inclusive culture makes for a better business and a better world.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
About Us
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Feel inspired? Then this may be the opportunity for you.
Worker Type: Employee
Primary location: Pitlochry, Scotland
Job Posting Start Date: 10th September 2024
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