Business Analyst
vor 10 Stunden
Job title: Business Analyst (SaaS – Community Care Sector) Work Hours: Must be available during Sydney business hours (9:00 AM – 6:00 PM AEST) Reports to: Head of Engineering Engagement Type: Full-Time About Us Our client is a leading provider of software solutions designed for community care organisations. Their mission is to empower providers with tools that make operations more efficient, clients’ lives better, and teams more productive. The platform is an end-to-end SaaS solution supporting scheduling, billing, case management, compliance tracking, and CRM. Operating at the intersection of innovation and empathy, our client builds customer‑centric technology to transform service delivery. Role Summary We are seeking a proactive and detail‑oriented Business Analyst to serve as a key link between customer insights, product strategy, and technical execution. This role plays a vital part in ensuring feedback and strategic initiatives are converted into actionable deliverables that help shape the product and enhance user satisfaction. The ideal candidate will have experience in SaaS environments, particularly with scheduling, billing, CRM, and compliance modules. Experience in the NDIS or Aged Care sector is a nice‑to‑have, but not essential. Key Responsibilities Customer Feedback Analysis Collect and analyze feedback from support tickets, surveys, and user interviews Identify trends and recurring pain points to influence product roadmap Requirements Gathering & Documentation Translate roadmap objectives into clear user stories and requirements Create functional specifications and acceptance criteria aligned with customer needs Maintain documentation standards and traceability Stakeholder Engagement Collaborate closely with product, development, QA, and customer‑facing teams Act as a liaison to resolve ambiguity in requirements Provide regular progress updates and manage change communication Process & Product Improvement Recommend enhancements to feedback and requirements processes Advocate for customer‑centric and UX‑aligned improvements Support continuous iteration to drive product‑market fit Core Tools & Methodologies Jira and Confluence for documentation, tracking, and collaboration Process mapping tools Customer feedback platforms and data analysis tools Agile methodology practices Preferred Qualifications Bachelor's degree in Business, Information Systems, or a related field 3+ years as a Business Analyst within a software / SaaS environment Proven experience working with scheduling, billing, CRM, and compliance modules Familiarity with UX principles and customer‑centric design Strong stakeholder engagement and cross‑functional collaboration skills Excellent verbal and written communication Analytical thinker with strong problem‑solving abilities Ability to work independently in a fast‑paced, remote environment Nice to Have Experience in the NDIS or Aged Care sectors Understanding of Australian compliance frameworks in community care Familiarity with case management tools What Success Looks Like Converting customer insights and roadmap goals into actionable development tasks Ensuring clear alignment between business objectives and technical execution Contributing to a strong culture of collaboration and product excellence #J-18808-Ljbffr
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Council of the City of Sydney, Österreich Solutions Analyst VollzeitA governmental agency is seeking an experienced Solutions Analyst to create and implement technology solutions that meet business objectives. In this supportive environment, candidates should hold relevant IT qualifications and have experience in software development, relational databases, and client-side technologies. Join the team to aid in the...
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Council of the City of Sydney, Österreich Solutions Analyst VollzeitJob Summary A leading water management agency in NSW is seeking an experienced Solutions Analyst to create and implement technology solutions to meet business objectives. You will work in a supportive environment with a strong focus on flexibility and professional development. The ideal candidate should have relevant IT qualifications and experience in...
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Business Analyst
vor 1 Woche
City Of Melville, Österreich Business VollzeitBusiness Analyst Salary : HSO Level G6 $106,410 - $115,058 pro rata Location : Murdoch Unit / Division : Fiona Stanley Hospital Business Work Type : Casual, Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No : Pool Ref Closing Date : 4 : 00 PM CRVCID We’re looking for a dynamic Business Analyst to...
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City of Parramatta Council, Österreich Solutions Analyst VollzeitA leading water management agency in NSW is seeking an experienced Solutions Analyst to create and implement technology solutions to meet business objectives. You will work in a supportive environment with a strong focus on flexibility and professional development. The ideal candidate should have relevant IT qualifications and experience in software...
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Business Analyst
vor 2 Wochen
Council of the City of Sydney, Österreich Ampstek VollzeitBusiness Analyst 2 days ago Be among the first 25 applicants Direct message the job poster from Ampstek Business Analyst (Risk & Records Management) Job Description – Business Analyst (Risk & Records Management) Role Summary We are seeking a highly experienced Business Analyst with strong expertise in Risk Management, Records Management, and Financial...
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Healthcare Business Analyst: Finance
vor 1 Woche
City Of Melville, Österreich Business VollzeitA healthcare organization is looking for a dynamic Business Analyst to join their team in Murdoch. The role involves supporting management with financial, budgetary, and resource management, enhancing information systems for efficiency, and liaising with various stakeholders. This position offers various benefits, including professional development...
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Senior Business Analyst/ Business Analyst
Vor 4 Tagen
Council of the City of Sydney, Österreich Talent VollzeitSenior Business Analyst / Business Analyst – BCM (Financial Services) Talent is recruiting for our leading financial services client for two positions, a Senior Business Analyst and a Business Analyst, focused on automating assessments and other technology controls to ensure consistent, accurate, and compliant risk evaluations. Location: Sydney CBD, with...
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Solutions Analyst
vor 1 Woche
City of Parramatta Council, Österreich Solutions Analyst VollzeitOverview Ready to make a splash in your career WaterNSW is seeking an experienced Solutions Analyst (Operations Applications) (Full Time Permanent) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life your contribution will be...
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Senior SAP Functional Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich Senior SAP Functional Analyst VollzeitSenior SAP Functional Analyst – Warwick Farm NSW Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new...
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Business Analyst
vor 1 Woche
Council of the City of Sydney, Österreich Coforge VollzeitRole: Business Analyst Skills: Business Analyst Experience: 5 - 10 years Location: Sydney Job Type: Full time / Contract We at Coforge are hiring for Business Analyst with following skillset: Review "high-level" business requirements from Product Owner and identify any common needs with other customers, if required. Understand defined User Story / design...
