This Is An It Support Group | Service Manager
vor 1 Tag
What you'll do Are you looking for a challenging role? The Service Manager position at Viasat may be the perfect fit for you. Join our team and be a part of delivering top-notch, tailored solutions to our government clients. We need someone who is highly motivated and can ensure flawless service quality and customer happiness. As a Service Manager, you will be instrumental in developing and managing non-standard services that go above and beyond.
The day-to-day Responsibilities:Leading and optimising a portfolio of custom services/solutionsCollaborating closely with sales, commercial, and client teams to understand and define specific requirementsWorking closely with operations teams to develop and deliver specific services/solutionsImplementing and maintaining systems, procedures, and methodologies that support outstanding deliveryMonitoring service incidents and addressing blocking issues and critical issues, both internally and externally.Conducting trend analysis and driving service improvement plans to ensure continuous enhancementLeading regular customer service reviews to maintain high standards of serviceMonitoring service levels to ensure metrics are tracked, reported, and metAddressing departmental issues and implementing corrective actions to prevent recurrenceProviding regular updates to management and internal team members on customer satisfaction, service performance and any challengesDriving revenue assurance and ensuring accurate invoicing aligned with custom offeringsEnhancing business development opportunities with Account teamsSkillsDeep understanding of service management principles, frameworks (such as ITIL), and standard methodologies, including incident management, change management, problem management, and service level managementExcellent interpersonal and communication skills for building and maintaining relationships with collaborators, understanding requirements, managing expectations, and ensuring happiness.Leadership qualities for guiding and motivating teams, including leading without authority, delegating tasks, providing clear directions, and encouraging collaboration.Strong project management skills for coordinating multiple initiatives, including planning, organising, and leading all aspects of resources, timelines, and results.Analytical skills for assessing complex situations, identifying problems, figuring out root causes, and proposing effective solutionsAn approach that focuses on constantly improving by identifying areas for enhancement, implementing process improvements, and driving efficiency.Desirable SkillsUnderstanding of budgeting, cost management, and financial planning to ensure alignment with financial goalsBroad technical understanding of satellite telecommunications processes, systems, infrastructure, and technologies #J-18808-Ljbffr
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This Is An It Support Group | Account Manager
Vor 6 Tagen
new south wales, Österreich This Is An It Support Group VollzeitDiasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the...
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new south wales, Österreich This Is An It Support Group VollzeitAbout UsRabobank is the world's leading specialist in food & agribusiness banking. Our people have a deep understanding of agriculture & are committed to adding long-term value for clients, placing commitment to employees & clients at the heart of everything we do.About the RoleRabobank's Global Service Centre Financial Markets Services Asia Pacific Hub,...
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new south wales, Österreich This Is An It Support Group VollzeitAbout Us Rabobank is the world's leading specialist in food & agribusiness banking.Our people have a deep understanding of agriculture & are committed to adding long-term value for clients, placing commitment to employees & clients at the heart of everything we do.About the Role Rabobank's Global Service Centre Financial Markets Services Asia Pacific Hub,...
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new south wales, Österreich This Is An It Support Group VollzeitChapter Lead, Innovation and APIsYou are a problem solver with a background in Cyber Security leadership.We are one of the best and most advanced Cyber Security teams in Australia.Together we can contribute to protecting the group, its customers and community.See yourself in our team:The Cyber Engineering team, a part of the wider Group Security Technology...
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new south wales, Österreich This Is An It Support Group VollzeitJob DetailsReference #55576Location(s): ParramattaExpertise: SalesJob level(s): ExperiencedWork type(s): PermanentPart of the Sime Darby Motors Group, Parramatta BMW is passionate about exceeding expectations and providing our customers with outstanding service and value on every dealership visit. We are totally committed to defining and maintaining the...
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This Is An It Support Group | Learning
vor 1 Tag
new south wales, Österreich This Is An It Support Group Vollzeit6 months max term contractAll AU location - Hybrid/Full time - ManagerOpportunity to design and implement cutting-edge learning programs that utilize the latest digital learning assets across various modalities.Integrate digital advancements into learning plans will not only improve learning effectiveness but also prepare the team for future technological...
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new south wales, Österreich This Is An It Support Group VollzeitAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
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new south wales, Österreich This Is An It Support Group VollzeitJoin us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun, and most importantly to each other's success. Learn...
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new south wales, Österreich This Is An It Support Group VollzeitAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...
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new south wales, Österreich This Is An It Support Group VollzeitAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...
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south australia, Österreich This Is An It Support Group VollzeitAbout the Company: Liebherr-Australia's experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout...
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new south wales, Österreich This Is An It Support Group VollzeitGeorges River Council is seeking expressions of interest from Community Members for positions on the Georges River Local Planning Panel (GRLPP). The positions are open to residents living in the Blakehurst, Mortdale and Peakhurst WardsIn March 2018, the GRLPP commenced as the consent authority for certain development applications and provides...
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Manager Building And Assets
vor 4 Wochen
new south wales, Österreich This Is An It Support Group VollzeitJOIN US - SHAPE LIVES - BUILD YOUR CAREER Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment.Our mission is to empower individuals and enhance the communities we engage with through compassionate,...
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Sales Specialist
vor 4 Wochen
new south wales, Österreich This Is An It Support Group VollzeitSales Specialist We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?About the role:...
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new south wales, Österreich Tideri Jobbörse VollzeitDowner Rail and Transit Systems (RTS) is proud to be a leading provider of Rollingstock assets and management in Australia. We are now looking for an Operations Improvement Manager to join our site-based team in Auburn NSW.Reporting directly to the National Operations Excellence Manager, you will have the opportunity to implement meaningful change and...
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Support Services
vor 3 Wochen
new south wales, Österreich Support Services - Infrabuild VollzeitAbout the role Reporting to the IT Operations Manager, you will ensure the delivery of a positive customer experience through the provision of timely and quality onsite Level 1 and Level 2 IT support, based on IT Service Management best practices and by following operational procedures and service level agreement timelines.You will focus on the delivery of...
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Alkath Group | Director Of Engineering
Vor 4 Tagen
new south wales, Österreich Alkath Group VollzeitDirector of Engineering & Support ServicesAlkath Group seeks expressions of interest from accomplished engineering executives ready to lead a dynamic engineering team in shaping innovative designs and delivering technical solutions that drive competitive advantage.Seeking a sea change? This exciting new opportunity is located in the beautiful Shoalhaven,...
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Altius Group | Client Service Liaison
Vor 4 Tagen
new south wales, Österreich Altius Group VollzeitAbout us As part of Altius Group Executive Health Solutions is the leading provider of corporate health programs throughout Australia.We are seeking a full time motivated Client Services Liaison/Administrator to work in our Health Assessment Centre located in Darlinghurst.Your new role: Are you looking for a dynamic and varied role where no two days are the...
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Lansvale Motor Group | Service Manager
vor 1 Tag
new south wales, Österreich Lansvale Motor Group VollzeitAbout the roleAn exciting opportunity has become available for an experienced Service Manager to join the team at Lansvale Motor Group in Prestons, NSW. As the Service Manager, you will be responsible for overseeing all aspects of the workshop and service operations, ensuring the efficient and effective delivery of high-quality customer service. We are a...
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No Limits Support | Operations Manager
vor 1 Tag
new south wales, Österreich No Limits Support VollzeitAged & Disability Support (Community Services & Development)No Limits Support is a disability support provider in the Hills district that, since its inception in 2021, has been quickly growing due to our focus on top-quality care and support. Our team provides in-home and community access support, as well as SDA and specialized transport.The Position Our...
