Senior Technical Manager

Senior Technical Manager - Eligibility | Gallagher Bassett At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. We are a team of fast‑paced fixers, empathetic experts, and outcome drivers committed to doing the right thing with precision and partnership. Overview As a Senior Technical Manager (Eligibility), you will join the leadership group within Gallagher Bassett’s Eligibility Branch. This full‑time, permanent role supports the eligibility function by providing senior technical advice and support to Eligibility Officers, Eligibility Entitlement Specialists, and Technical Managers on complex eligibility decisions. You will engage internally and externally to ensure all factors are considered for sustainable initial liability decisions and will coach and mentor junior team members to grow their capabilities. How You’ll Make An Impact Provide a cost‑effective, professional and customer‑focused workers’ compensation claims management service for all WorkSafe clients by supporting eligibility team members to make sustainable decisions related to the lodgement of workers’ compensation claims. Determine liability for claims of a complex nature within the designated 28‑day claims determination timeframe. Act as a senior technical reference point for other team members, such as Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers, by providing strong technical advice to increase capability and achieve the right outcome for injured workers and employers in accordance with the Act. Collaborate with other claims departments (Legal, Technical, Dispute Resolution) to deliver sustainable and well‑informed decisions that are supported by holistic reviews based on evidence and advice by the broader teams of claims experts. About You A high level of workers’ compensation claims management technical expertise, or strong knowledge of determining eligibility for workers’ compensation claims (all areas of workers’ compensation experience will be considered). Strong client and customer engagement and relationship‑building expertise. Knowledge of general business and administrative practices. Excellent knowledge and application of the Accident Compensation Act/WIRCA. High level of analytical skills, attention to detail, and critical thinking. Coaching and mentoring skills and experience. A motivated disposition, with a passion for delivering quality outcomes for your customers. To Apply If this opportunity interests you, we’d love to hear from you Click “Apply” now. To be considered you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position. Compensation and Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum Core Benefits 4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave. Novated leasing opportunities. Two paid volunteer days annually. Health insurance discounts with our group insurance plan. Employee stock purchase program. Paid parental leave. Other Benefits Flexible and hybrid work arrangements. Mental health and wellbeing support for yourself and immediate family members. Employee recognition awards and service milestone recognitions. Peer support program. Annual flu vaccinations. Access to Reward Gateway – discount offers at over 350 retailers. And more… We Value Inclusion and Diversity Inclusion and diversity are a core part of our business and are embedded into the fabric of our organization. Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We are committed to equal employment opportunity and prohibit any form of discrimination on protected characteristics. We will make reasonable accommodations to known physical or mental limitations of a qualified applicant with a disability, unless the accommodation would impose undue hardship on the operation of our business. Seniority level Not Applicable Employment type Full‑time Job function Engineering and Information Technology Industries Insurance #J-18808-Ljbffr